I am smart and a fast learner, if you have the time to teach me I have the time to learn. I have been in customer service for a long time now and I am currently looking for something that expands my capabilities. Take a look at my resume. Enjoy your day.
OFFICE ASSISTANT / CUSTOMER SERVICE
OBJECTIVE An entry-level position with an opportunity to contribute to the efficient operation of a firm and to earn advancement through on the job performance
PROFESSIONAL EXPERIENCE
Stacks & Stacks, Richmond, California 1/2004 to present
Senior Customer Service Representative
· Answer phones.
· Responsible for all product returns.
· Quality control.
· Product questions.
· Act as liaison between client and vendors.
· Add products to web site.
· Train new customer service representatives.
· File damage claims with shipping companies.
Smart Design, San Francisco, California 12/2001 to 12/2003
Office Assistant
· Serve as primary NY contact for clients in person or on phone; answer phones & greet clients according to reception/hospitality protocol.
· Serve as primary contact for telephone system, including issuing new phones and handling phone repairs.
· Coordinate repairs & maintenance of office equipment
· Assist staff with shipping as needed and distribute mail daily.
· Prep conference rooms before meetings & ensure cleanup afterwards. Maintain kitchen, common, and back-office areas.
· Backup contact for assisting staff in making travel arrangements.
· Participate in OM Team meetings as required to review OM Team performance and ensure successful delivery.
CLIENT SERVICES
· Deliver hospitality according to client service protocol.
Java City, San Francisco, California 7/2000 to 11/2001
CUSTOMER SERVICE REPRESENTATIVE
· Prepared specialty coffees and tea beverages.
· Catering for clients.
· Prepared sandwiches, salads, soups, and bagels.
· Cleaned at the end of the day.
· Opened for the morning shift and closed for the evening shifts.
· Trained new employees.
· Answered phones.
EDUCATION Vista High School, San Pablo, CA
TECHNICAL Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Outlook.
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