Tania R. Fields
35759 Lundy Drive Newark CA 94560
(home) 510-794-4543 (cell) 916-708-8827 (email) Taneeaa@aol.com
OBJECTIVE
Leadership/Spa Director
SUMMARY OF QUALIFICATIONS
Offer a very unique combination of high energy, creativity and professional passion, backed by solid experience.
Leadership philosophy: If the individual is properly trained, supported & mentored, their contribution to the group dynamic will result in the team exceeding all expectations and objectives.
Over 15 years experience teaching, coaching and motivating corporate leaders to achieve their highest levels of performance.
MAJOR ACCOMPLISHMENTS & QUALIFICATIONS
Complete Course Design & Development: Over 20 courses designed & developed for sales
training, new product introduction, customer service training, new hire & procedural training, leadership and coaching seminars, etc
Performed every phase of course design including:
Planning & Development: needs analysis, objective identification, research and data collection
Preparation: writing, editing, presentation creation, course layout and learning modality assignation.
Implementation: scheduling, coordinating, either teaching or training the teacher, advertising.
Evaluation: observation, survey collection & analysis, 360 feedback to trainer and students, & to planning and development.
Mentoring & Coaching: Of Sales Reps, Customer Service Reps, Sr. Managers, Managers, Supervisors & Trainers via face to face, e-mail, telephone and video conference. Performed all stages of mentoring and coaching including:
Identifying goals and objectives.
Performing a skills-set analysis to identify strengths & opportunities for professional development.
Designing customized learning path, and customized career development plan.
Implementation by utilizing support and personal interaction during learning process.
Obtaining continuous individual improvement by monitoring the process, celebrating accomplishments & resetting the bar as necessary.
Management
Team member of NCQA committee, Quality P.I.T. Team (Precepting P.I.T.), and member of The Quality Advantage for AirTouch Cellular. Managed Career Development program for several companies.
Trained over 100 Managers and 500 Call Center Employees on primary job functions.
Managed up to 7 direct, 12 indirect and distant employees.
Responsible for Departmental budgets, expense management and forecasting.
Responsible for setting and keeping department standards and documenting processes.
EXPERIENCE HISTORY
E-LOAN- Pleasanton, CA 08/05 to Present
Sales Training/Management Coach-Responsible for managing the HELOC Sales and Management training, developing training calendar, developing training materials and presentations, coaching new hire trainers, developing new curriculum with Sr. Vice President, teaching Professional Selling Skills, Social Styles, responsible for training Texas and Manila divisions
Corporate Express Newark, CA 03/04 to 05/05
T&OD Divisional Trainer- Responsible for managing the Training & Development for entire Northern CA Division
Responsible for entire Leadership Development Program, Individual Development Plans, Integrated Sales Training, New Hire Training Program. Responsible for developing and procuring a half million dollar training grant through the Employment Training Panel. Responsible for all HR training including Sexual Harassment, Workplace Violence and Drug Free Workplace.
Agreeya Solutions for Verizon Wireless- Folsom, CA 07/03 to 09/03
Training Development Consultant, Developed training curriculum for the Peoplesoft 8.4 Conversion
CAFCO Manufacturing Company- Newark, CA 12/92 to 06/03
Vice President of Training and Employee Development
Responsible for daily training activities, for mentoring facilitators, coaching leaders, and providing feedback. Designed & developed career development program & leadership curriculum, Evaluate outside training courses, Responsible for training calendar.
LifeMasters Supported SelfCare- Rancho Cordova, CA 4/02 to 02/03
Quality Investment Training Manager Responsible for the Quality Investment program within the Enrollment Department. Helped open call center in New Mexico. Responsible for Management and New Hire training program for entire Rancho Cordova call center.
Amicus Holdings Inc.- Fairfield, CA 11/00 to 11/01
Regional Training Manager - Responsible for entire learning and career development program across a 5 state territory. Managed 7 direct and 12 indirect staff. Led the Leadership, Coaching, and sales seminars across Safeway Select Bank brand. Coached and mentored facilitators, sales reps, supervisors, etc
, developed curriculum for new hire and sales training courses.
Verizon Wireless (formerly AirTouch Cellular) - Folsom, CA 1/99 to 7/00 Senior Sales Trainer- Led the development and implementation of all new hire training for two new call centers. Developed the Adjunct Training Program where seasoned representatives became part of the training department for a time. Led the development team in designing advanced sales skills courses. Reported to the Human Resources Director as the lead of the training & career development department for entire campus.
Providian Bancorp - Sacramento, CA 2/97 to 1/99
Lead Sales Trainer Designed and Facilitated new hire training, leadership training, new product and procedural training in call center environment. Coached sales team, resulting in increased job performance and doubled sales revenue. Led Train the Trainer courses. Designed incentive programs for team resulting in increased sales revenue of 50%. Assisted Human Resources in interviewing sales and training candidates. Worked closely with HR to plan EE career development.
Riverlake Fitness- Sacramento, CA 4/96 to 1/97
Assistant Manager Responsible for club when General Manager was away on business. Led Training and Sales Programs. Led Training Courses on latest health and exercise programs. Responsible for financial forecasting, budgeting, hiring and scheduling personnel, reporting sales statistics, and developing new class schedules.
Skylonda Resort Woodside, CA 11/94 to 2/96
Held various titles including: Hike Assistant and Fitness Instructor. Led group hikes throughout the SF peninsula. Performed health assessments and designed fitness programs. Taught aqua, aerobic, strength training, and interval training classes.
Self Employed Progressive Dynamics (1/94 to 4/96)- Personal Training, led hikes, taught fitness and strength classes, performed fitness assessments, designed wellness programs.
EDUCATION
California State University - Hayward, CA 1992
B.S. Exercise Nutrition
Continuing Education: Certified in Omega Coaching for Performance, Instructional Design for New Designers, The Quality Advantage, Career Communications, How to Present Training with Impact, DDI Learning Systems (over 120 courses)
Franklin Focus Achieving Your Highest Priorities, Real Estate Principles, Real Estate Practices, Kenexa Recruiter Application, Professional Selling Skills- Achieve Global, Social Styles. License Real Estate Agent. Member of ASTD. A complete list of certifications and dates completed available upon request.
Tania R. Fields page 2 of 2 (home) 510-794-4543 (cell) 916-708-8827 (e-mail) Taneeaa@aol.com
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