To Whom It May Concern:
Enclosed is a copy of my resume for your consideration for employment. I am currently seeking a permanent position that will allow me to utilize my professional skills, with the potential for continuing my professional development and growth. I have over seven years of IT System Specialist
As my resume indicates, I have over 7 years of IT System experience, which would be very beneficial to your organization. I have excellent communication, interpersonal and problem solving skills.
I feel very confident that given the opportunity, I can make an immediate contribution to your agency. I would like schedule and interview to discuss my qualifications in more detail.
Sincerely,
Michael Nguyen
Internal email: mnguyen-eds@eds.com
External email: n_q_thuan@yahoo.com
Mobile: 408-504-5286
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MICHAEL THUAN NGUYEN
n_q_thuan@yahoo.com
1148 Brandybuck Way. San Jose, CA 95121
Phone: (408) 504-5286
SUMMARY
• Over seven years experience with administration of Windows, and Solaris systems.
• Serving multiple duties and capable of working independently or assigning the tasks to junior/intermediate level SA's.
• Back-ups, disaster recovery and other various desktop applications
• Support to internal data center with 150 Solaris-based servers with NFS/HTTPD/Oracle/Vivo
• Served as lead for critical projects including, proof of concept for beta-release of S/W and H/W and standardization of server configuration across IT organization
• Responsible for prompt execution of manager pass-downs root cause analysis and to ensure all tasks on the project plan assigned to technical resources are completed on time.
TECHNICAL SKILLS
OS: Solaris, Sun JDS, RedHat Linux, FreeBSD, Win9x/2K/NT.
Software: Veritas Volume Manager (Vivo), Solstice Volume Manager, Solaris Live Upgrade,
Solstice Backup (Legato)
High-availability clusters, storage management software.
Hardware: Sun Enterprise 220R/420R, Sun Enterprise 450, Sun Enterprise 4x00, Sun Enterprise 6x00,
Sun Fire V880, Sun Fire12K, Sun Fire 15K, Sun Netra T1.
Storage: Sun StorEdge A1000/D1000, Sun StorEdge A5x00, Sun StorEdge T3/T3+)
Protocols: TCP/IP, DNS/BIND, NFS, NIS, dhcpd, httpd, ftp, ssh
Applications: Star Office, MS Office Suite, HTML/JavaScript.
Wireless network protocols, Mobile-IP, proxies, issues including SMTP, TCP/IP, Mail Server, SMTP, HTTP/HTTPS.
Ability to support a 24 x 7 environment, with rotating on-call responsibility
CERTIFICATIONS
• System Administration I and II
• Sunray Administration
• Shell Programming.
• Sun Cluster 3.0 Administration
• Server Maintenance
• Hardware Maintenance
• Veritas Volume Manager Administration
• Solaris Disk Management (Volume Management)
• Network Administration for Solaris 9
• Sun Solaris 8 System Administrator Certification
EXPERIENCE
Electronic Data Systems EDS, Sunnyvale, CA Oct 2005 - Present
Data Center support
Provide datacenter and IT support, that includes operations of servers, storage and network devices, break/fix, network connectivity and maintenance.
Support Solaris/Linux, network protocols/clients/server model and SAN fundamentals.
Facilitate backup and recovery.
Coordinate with vendors for problems resolution.
Maintain documentation and participate in 24x4 on-call rotation.
Utilized network analyzer/sniffer to troubleshoot networking issues and for documentation purposes.
Golden Gates Telecom, Milpitas, CA May 2004 - Sept 2005
Solaris Systems Administrator
Troubleshoot technical problems and escalate bug reports.
Customer Service/Support for all integrated applications.
Monitor customer feedback and product performance.
Computer technical responsible for 24/7 on call desktop and technical support.
Supported the Application Development Team
Maintained production 24x7x365 network and system operations.
Provided desktop support (Windows, Mac, Solaris and Linux) and supported corporate LAN operation.
Working with engineers to diagnose networking, database, and application problems.
Local and remote maintenance of all environment
On-call 24/7
Sun Microsystems, Newark, CA Dec 1998 - Jul 2004
Solaris Systems Administrator (Sun IT-Ops)
Responsible for support and maintenance of application server room (over 150 hosts).
Local telesales internal support area with 170 Ultra-10 desktops.
Serve as point of escalation for Newark, CA IT infrastructure issues.
Documented critical procedures including Sunray software upgrades and Dynamic Reconfiguration for E4500.
Contributed post-September-11 IT support to Sun field offices in NY.
Performed real time data collection and processing of wireless data for indoor locations.
Contributed to the testing and qualification of Sun Cluster software on the Solaris Installed and replace hardware on all Ultra workstations.
Share on call responsibilities for 24x7 operations of production sites and maintaining uptime metrics.
Maintained Xerox, Lexmark and Spark printers, queues and print servers.
Executed OS upgrades and installed packages and patches.
Sun Microsystems, Milpitas, CA Feb 1998 - Dec 1998
Solaris Systems Administrator (Sun IT-Ops)
Helpdesk system/software administration, customization & configuration.
Diagnose and resolve network latency and system problems on mission critical servers.
Contributed to the rotation of backup tapes, 24 hrs on-calls, and ensured scheduled scripts ran.
Monitored service desk queues.
Installed OS onto Unix servers and swapped disks in Neap filters, Sun disk packs and PC servers.
Contributed to database migration from ingress to Oracle.
Systems & network programming assignments in Unix C (shell, ftp, high-availability chat)
Installed TIS fwtk on a FreeBSD PC to firewall a NeXTstation servicing ftp, ssh, httpd.
University of California, San Diego, La Jolla, CA July 1995 - Dec 1997
System Administrator
Provided System Engineering and Administrative Support for the Campus email system.
EDUCATION
Bachelor of Science degree in Bio/Chemistry, University of California, San Diego. 1997.
Minor in Computer Science
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