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| IT Operations Manager, Project Manager, Helpdesk Manager (dublin / pleasanton / livermore) |
| Farm & Horses : Farm Equipment |
| 03/15/06 |
Objective Looking to secure a position with a small to mid-sized company that can leverage my skills in management, projects, and technology.
Professional Summary Results driven IT Professional with broad based experience directing Network Infrastructure and Operations for $90 million print and fulfillment company. Responsible for maintaining a 24x7, multi-state environment with 10 facilities, 2 data centers, and 120 servers. Ensure stability of network infrastructure along with mission critical business applications both at the corporate and facility levels.
Strengths include planning, organization, communication, and listening. Enjoy working to improve team dynamics and attitude. Skilled at developing internal resources, creating career paths, and leveraging both in-house expertise with vendor support.
Experience Smart Modular Technologies Oct 2005 -Present
Systems Administrator
Managing data backups for 80 servers and 6 facilities spread worldwide. Responsible for configuring, monitoring, testing, and restoring backups using Computer Associates Arcserve and Symantecs Veritas software. Currently using change control procedures for planning and implementing server hardware and software upgrades. In charge of new account creations, file security, and distribution lists.
Accomplishments Include:
Immediately audited server inventory against existing backup schedule and identified all servers not being backed up
Audited SQL and Exchange backups against industry best practices and based on those results, implemented more frequent SQL backups.
Negotiated an Arcserve Enterprise agreement that eliminated the need to approve, purchase, and track individual licenses. Agreement allowed for unlimited installations of open file agents which in turn increased our success rate for backups.
Upgraded corporate backup server to a faster machine with a split buss that provided faster data transfer. Also upgraded from a DLT tape library to an LTO library which allowed for greater data capacity.
Dramatically improved the backup completion rate from 33% to 95%. This was accomplished via software and hardware upgrades, filtering, and the installation of open file agents.
K/P Corporation May 2004 Oct 05
IT Operations Manager, Corporate Office (August 2004 October 2005)
Managed a team of seven technical professionals that included the Helpdesk Manager, Sr. Network Admin, Technical Project Engineer, and four Systems Admins. Planned strategies for addressing network improvements, disaster recovery and security. Track and oversee projects to ensure timely completion within budget constraints. Reported directly to CIO.
Accomplishments Include:
Optimized team performance by identifying those responsible for primary and secondary support in all key areas and contracted vendors to supplement existing staff.
Developed department goals inline with companys business objectives. Focused on cost savings (over $250,000) and companys transition to a direct marketing solution.
Pushed to review and renegotiate existing contracts in order to maximize support hours at a reduced cost.
Improved network documentation by diagramming datacenters and facilities as well as server environments. Used to identify cost savings in bandwidth and other areas.
Audited server inventory against backup and network monitoring tools. Identified machines that were not backed up along with those not being monitored for uptime.
Established centralized documentation on Sharepoint server. Provided management with a single location to review projects, objectives, and reports.
Projects Included:
Reduce budget by consolidating data centers, reducing bandwidth and reengineering the WAN for an estimated savings of $250k/year.
Reduce costs with implementation of VOIP. $400K ROI expected in first year. Multi-phased project with priority going to facilities supporting systems at end of life.
Reduce both hardware and support costs by $100k thru server consolidation.
Helpdesk Manager / System Administrator (May 2004 Aug 2004)
Managed Helpdesk while concurrently overseeing projects and maintaining primary datacenter. Provided front line support as single point of contact for all IT related requests. Coordinated with various internal and external resources to ensure timely resolution. Built, upgraded, and patched servers. Performed troubleshooting on both hardware and O/S problems.
Accomplishments:
Hired as Helpdesk Manager and System Administrator with 2 direct reports.
Quickly promoted to Team Lead position for corporate IT group.
Created a complete server inventory of 120 servers that included RAID configurations, hardware specs, and software versions. Used for patch management and upgrades.
Managed monthly maintenance windows. Created work flow schedule for failover testing, firewall upgrades, server patching, and post window testing.
Managed projects that included the installation of enterprise applications such as Project Server 2003 and a Blackberry Enterprise Server.
Managed the expansion of a customer facing server farm worth $500k in hardware, software, and development.
Took role as Security Lead, answered security questionnaires and SLAs. Audited existing environment and outlined measures to address gaps, this included group policies and the implementation of both IDS/IPS and Cisco VPN Concentrators.
MedAmerica Sept 2000 Nov 03
Helpdesk Manager / Jr. System Admin (Sept 2001 Nov 2003)
Supervised the purchase and maintenance of technology-related hardware including laptops, desktops, servers, cell phones, pagers, and PDAs. Responsible for hardware and software budgets and monthly Helpdesk reports. Managed backups and server troubleshooting.
Accomplishments Include:
Promoted from Level I Desktop Support to Helpdesk Manager just after 1 year.
Reduced support hours by implementing Outlook Helpdesk application.
Improved DR by scheduling server backups and implementing an offsite media storage rotation.
Negotiating telecom support contracts for an annual savings of $10K+.
Maintained local PBX phone system and consolidated support with a savings of $25k/year.
Saved $10k by contracting a single vendor for printer support.
Desktop Support Technician (Sept 2000 Sept 2001)
Provided friendly desktop support for 100 local and remote users. Built laptops and desktops, setup peripherals such as printers and scanners. Strong in troubleshooting network access by remote users. Resolved hardware and software problems for all users.
Accomplishments Include:
Earned Employee of the Year Award
Managed conversion of corporate office from Windows 95/98/NT to W2K and XP.
Implemented resource scheduling for conference rooms and equipment.
Coordinated office wide hardware upgrades for 3 remote offices of 20+ users.
Cardinal Healthcare Dec 1995 Sept 00
Contract Administrator / Team Lead
Maintained national distribution agreements. Primary contact for reps and vendors. Negotiated contract extensions and renewals Analyzed and resolved pricing discrepancies. Built and maintained databases in M/S Access - created custom queries and reports.
Accomplishments:
Recognized as team lead after 1 year, trained new employees
Created Excel templates with advanced formulas for department spreadsheets.
Won annual award as a member of National Pricing Team
Education
University of Phoenix, MCSE
Franklin Covey Seminar 7 Habits of Highly Effective People
Classes in Office 2000/XP/2003 - Outlook, Word, Excel, Access, and PowerPoint
Currently working on Project+ Certification
References
References from friends and colleagues at all levels of business available upon request.
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