NDYNAMICS is looking to expand its team of experienced IT professionals responsible for supporting the evolving needs of our small business customers. This position requires a passion for problem solving, understanding of networks, operating systems, and the ability to learn new applications and concepts quickly.
Working in a demanding and fast-paced environment, you will need exceptional technical acuity and individual initiative combined with a customer-focused approach. The ideal candidate is goal-oriented, has the ability to handle interrupts while fluidly switching between several projects, and is capable of communicating highly technical information to non-technical individuals.
Duties include, but are not limited to:
Install, configure, manage and troubleshoot computer software and hardware, network operating systems, network-based applications and LAN/WAN hardware and software at multiple customer locations.
Maintain network security, backup and restoration of user files; monitor network performance.
Provide first level technical support to users, basic instruction, advice and support to staff in the use of equipment, procedures and software.
Refer complex problems to higher level technical support.
Work with consultants, vendors, and system experts to implement systems and troubleshoot problems.
Use a work-order tracking system to prioritize requests, organize, schedule, and coordinate a variety of activities and projects, maintain helpdesk and inventory records, and track time for billing.
Write project reports; document software and hardware configurations.
Keep abreast of new hardware, software and industry trends.
Participate in rotating 24x7 “on call” schedule with other members of the team; flexibility to resolve critical projects and emergencies to completion.
General Requirements:
Excellent English written and verbal communications skills with a highly professional appearance.
Outstanding customer service and interaction skills.
Understand and follow oral and written directions.
The ability to adjust quickly to changing priorities and make quick decisions with limited information.
Creative problem solving abilities.
High level of initiative and dedication.
Ability to work independently.
Ability to adapt to changes in technology.
Demonstrated ability to be a team player and willingness to lend a hand with any project.
Touch-typing skill of 45wpm or higher.
Current MCSE certification required.
4 year college degree (BA or BS) or equivalent experience.
Possession of a valid California Drivers’ License and proof of auto insurance.
Daily use of own reliable vehicle required to travel to customer sites.
Technical skills:
Advanced knowledge of Microsoft client operating systems
3+ years of hands-on experience in Windows Server Administration, Exchange Server, SQL Server, and Terminal Server.
In-depth knowledge of TCP/IP fundamentals
Understanding of network security aspects, firewalls and VPN.
Experience supporting remote users, PDA’s and home networks.
Experience with Linux and/or Apple Macintosh a plus.
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