Resume of Terry Young
540 27th Street #3
San Francisco, CA 94131
(415) 229-2134 – Home
(415) 637-2324 – Cell
E-mail tyoungsf@gmail.com
Professional Experience
Development, Systems, Management, Project Management, Research, New Technology Implementations, Internet technology planning and implementation, Network implementation
January 2005 to Present – eLine – Directory of Operations – e-Commerce
At eLine I am the current Directory of Operations with the responsibility of keeping the e-commerce site up and maintained. My staff consists of Network Administrators, Systems Administrators, Help Desk, Database Administration (Oracle), and Applications Support (ATG Dynamo and Java).
My first project to complete within two months was a migration from ATG Dynamo (Windows) 5.6 to version 7.1 (Linux). The migration was successful, went smooth, and all tasks were communicated to the business users.
I also have migrated the Verio Global Data Center to 365 Main. Negotiating a new fiber ISP contract with IP Networks.
Migration from Exchange 2000 to Exchange 2003.
Implemented Sharepoint Portals for better corporate communications.
Work with the CFO to balance out cash flow for the I.T. Budget.
Provide statistics at the Executive Management meetings about uptime, and possible improvements in the infrastructure to better the business initiatives.
Wrote business plans, monthly budget reporting, technology assessment and recommendation.
Hands on as in the past.
January 2002 to 2005 Intrax Inc. (hands-on) Director of IT (San Francisco)
I have been employed during the entire Information Technology Recession in the bay area
When joining Intrax Inc, the desktop environment consisted of a mix of Macintosh and PC's. The server environment consisted of three clone PC's acting as servers running Exchange 5.5, a file server, and a Terminal Session Server. The network did not have a switch, just hubs. Multiple network protocols were in use.
I had to also ensure that we were Sarbanes-Oxley compliant due to working with the Department of State compliance.
Today we have a consistent environment with 100% PC's, 24 rack mounted servers with Web services, file/print, Terminal Sessions, SQL Server 2000, Coldfusion MX Enterprise, DNS/DHCP, ITMonitor, Soloman Accounting, Exchange 2003, Sharepoint Services, Windows 2003/2000 server, and TCP/IP as the primary network protocol. We have an HP Procurve switches with enough ports to support future growth, Cisco PIX firewalls, dual T1's for bandwidth, and Cisco routers.
I have also implemented SUSE Linux for OpenExchange and Redhat running our conference room scheduling application and acting as Jabber servers for field staff communications.
I recently set up the entire infrastructure at two of our new locations, Vancouver Canada and Auckland New Zealand. This included working with the budget, setting up new vendors for procurement, and working with each office to coordinate the effort.
Responsible for the IT Staff, development, web development, Help Desk and IT purchasing, and all technology decisions.
Brought in Web vendors, SQL Consultants and contractors. Negotiated contracts and managed projects
Create the vision for IT, write the business plan
Budget
Strategy meetings
Implemented SQLServer & Internet Information Server.
Developed using Dreamweaver MX, ASP (Javascript) and some Cold Fusion
Implemented a new Exchange Server
Worked with Verio for Co hosting
Wrote our Help Desk System using ASP (JavaScript), SQL and Dreamweaver
Trained staff
Wrote the IT Policy
Worked on the IT section of the employee handbook
January 2001 to January 2002 Fimat - Infrastructure Manager (Chicago)
Responsible for the AS/400, 7/24 operations, Systems (NT, UNIX) and Network (LAN/WAN) groups (staff of 23)
Implemented the Intranet using Dreamweaver MX, Photoshop, SQLServer, ASP , CSS and Crystal Reports
Study EMC and IBM SANS offering
Implemented LPAR using the AS/400
Updated WAN/LAN with new routers/switches (All Cisco)
Worked with various vendors for pricing, contracts and other communications
Set up the Disaster Recovery site for business resumption. This involved hiring contractors for wiring/UPS, ordering servers/network equipment, installation and maintenance of site, test DR plans
Recommend development tools. We went with IIS for Intranet and Apache for Internet. ASP for Intranet development, Java for some Internet. Crystal reports for online customer reports and WebTrends for analysis.
Recommend technology. PDAs, computers (select all PCs and Servers) cell phones and software
Worked on the budget and reviews
Wrote a help desk app using Cold Fusion and Dreamweaver MX
Worked on documentation procedures and team development
NOTE: Moved to Chicago due to my fathers illness
October 2000 to January 2001 - Barra - Director of Management Information Systems (San Francisco)
Responsible for Managing the MIS team at Barra. MIS is defined as managing all internal written applications and systems for the worldwide operation. This includes our customer contact system and our PeopleSoft implementation of HR and Financials
Standardization of databases and tools. Some of the tools of choice were Sybase, Powerdynamo, Powersite or Dreamweaver MX, Cold Fusion, Photoshop, WebTrends and XML.
Manage the MIS budget for Barra . Wrote reviews, scheduling, help desk setup, making sure we were current on licensing and working with vendors to negotiate, fixed asset inventory and team building
Add a worldwide support function for MIS Web enabling internal systems. 7/24 help desk and tools selection.
Management Consultant - STARTUPS
January 2000 to October - Petopia.com – Director of Information Technology
Responsible for all technical aspects of the site's infrastructure including the development, staging, and productions environments. Hands-on with NT, Unix, Linux, SQLServer, Dreamweaver, writing ASP and WebTrends
Coordinated resolution of site hardware/software problems. Work with co-location to make sure we were getting the service we paid for, updating systems and working with contracts
Understand the vision of the company, and make it so. Make sure we were building the correct systems to meet the business need and meeting schedules
Manage the Web Operations Team which included the DBA's, Systems Administrators, Content group and the Corporate LAN team. Write reviews, scheduling and developing the team
Ensure that network security is in place and communicated as well as documented. Wrote a security plan for the company. Set standards for desktop, systems and work on purchasing/fixed asset tracking
Manage all vendor relationships and contracts
Manage to the budget
Manage our Peoplesoft implementation. Worked with project managers from Peoplesoft to make sure we were meeting the schedule
Created IT policies for purchasing and security for the entire company
Manage the implementation of the next version of our site which includes our Peoplesoft implementation and a web portal
1999 to 2000 - DoughNET.com (Startup) - Information Systems Director
Hired and managed the Support and Systems Engineering staff. Created schedules, wrote a helpdesk application using ASP and SQLServer, wrote reviews, etc
Implemented VPN for remote access using checkpoint and our cisco firewall and secure remote software
Stabilized the operations environment including NT/Linux servers and our Windows NT workstations . Set standards for purchasing and upgrade schedule. Scheduling updates and regular maintenance
Designed and managed our NT LAN for corporate use including our Exchange server. Installed and maintained our NT and Linux servers, managed the Exchange server and connectors
Negotiated our contract with MCI for CO-location and T1 for voice over IP
Managed the phone system which was used for customer service and corporate. User maintenance and routing
Created procedures for internal support . Setup the help desk and SLA
Worked on the company Intranet which included a digital dashboard used within Outlook 2000. Used ASP and SQLServer. Webtrends for analysis
Managed multiple company wide projects such as optimization of the LAN and site
Worked on version two of our public website. Worked on production and images
1994 to 1999 - Wells Fargo Bank - Vice President of LAN Management (Online Banking)
Hired and staff our team of Systems Engineers, Support and UI designers for this new division. Hands-on with NT domain implementation, user support, Windows 98 through 2000, hired all NT administrators and web developers
Produced our Intranet site using Dreamweaver, SQLServer, Flash, ASP, multiple 3d packages, Crystal reports and Java
Developed applications using Microsoft's Internet Information Server. Used native IDC and later went to ASP development
Worked with connectivity between our NT LAN and our SUN servers. I set up the NFS and Samba
Worked on various department moves and reorganizations. This involved best use practices and scheduling of IT staff for moves
Implemented an entire Windows NT LAN with over 1000 users
Implemented Microsoft's Systems Management Server (SMS)
Implemented Real Video Servers for Video Streaming over our LAN/WAN
Implemented our Fixed Assets system for hardware/software inventory
Balanced a 10.7 million dollar budget
Wrote and implemented our web based Conference Room Scheduling system using SQLServer and Javascript/ASP
Grew the LAN Technologies department form 2 to 25 employees. I have four direct report Managers
Assisted with the architecture of Wells Fargo's current Online Banking. Producing the next site, image and best presentation
Setup a reflector site for Video Conferencing. We later used MCI for bridging
Implemented Video Conferencing for our division. Selected and purchased all equipement and setup
Did some Flash content development for our Intranet
Video editing using Adobe Premiere. Worked with encoding and editing of content that was later streamed using Real Video technology
Represented Wells Fargo at the Microsoft Worldwide Executive Briefings
Developed and implemented our purchasing strategy for all hardware/software division wide
Managed vendor relationships
Windows 95 project - Wells Fargo
In charge of coordinating the bankwide testing of Windows 95 and Windows NT servers
Joint testing with Microsoft
Help monthly Management meetings with all LAN Managers at the bank to inform them of upgrade strategies for their divisions
Worked with various management teams and Microsoft to resolve conversions issues from Netware to NT
Audit Division - Wells Fargo
Converted over 2000 desktops from Windows 3.1 to Windows 98/Windows NT Workstation and Windows NT servers. Conversion from Banyon vines document management to NT
Created the security plan for the Audit division
Converted the LAN from Novel to Windows NT Server
Upgraded all users to Office 97
1993 - 1994 Walker Interactive Systems - Systems Architect/DBA
Successfully completed the design and development of Walkers new client server offerings for Windows. I was on the team that was producing the site and content
Used Sybase and Galaxy for development/staging within our UNIX environment
Wrote a test stub using Visual Basic
Wrote stored procedures and triggers for testing in Sybase
Weekly status meetings with Management
1993 - 1993 Consultant
Designed client server solutions for various companies using SQLServer and Powerbuilder
Wrote a Powerbuilder application for reporting at Charles Schwab
Staffed and created a new corporate training facility
Created the curriculum
Trained Consultants
Established vendor relationships
Client management
1990 - 1993 Sidley & Austin - Manager of Litigation Support
Managed a staff of 5 developers
Designed and implemented systems using Informix SQL
Managed our move from DOS to Windows 3.1
Implemented our UNIX LAN
Implemented TCP/IP from LAN Manager
Wrote search systems using BRS (Full-text search)
Wrote Powerbuilder applications
Performed all technology research
Implemented document management in-house
Wrote an Environmental Issues System using Informix SQL. The system was used worldwide
Trained all offices on use of the Environmental System
1988 - 1990 - Consultant
AT&T
Corporate instruction. Taught Basic, Intermediate and Advanced UNIX
Wrote the Basic and Advanced Shell Programming courses
Taught a range of PC courses such as dBase, Word, Excel, Project, Etc..
Managed the other 3 instructors
Software evaluation
Market Analysis
The Law Office of Marc J. Lane
Illinois Tool Works
1986 - 1988 ComputerKnowledge Corporation - Account Manager/Instructor
Managed a staff of 6 instructors
Developed courseware
Managed three accounts: AT&T, Montgomery Wards and Baxter
Developed our training methodology
1984 - 1986 Beatrice - Computer Operation/Programmer
Operated our IBM 4361 mainframe
1982 - 1984 Litton - Computer Operator
Key Software and Operating Systems
Windows 2000/2003 Server, Redhat Linux, Windows XP, all other versions of Windows and Server, Macintosh and Unix.
Active Directory migration and implementation, Exchange 5.5 to Exchange 2003 installation, to migration.
Linux Postfix implementation and updates. Movabletype implementation for blogging, Apache configuration and virtual directories, PERL implementations and CPAN updates, Jabber implementation, and MYSQL databases and PHP.
SQL Server 2000 installation through implementation. Other databases include Oracle, MYSQL, Information, and Sybase.
IIS Installation, upgrades, adding SSL, purchasing digital certificates, and setting up WebTrends and Urchin.
Advanced Systems Administration for both Windows Server and Linux.
Internet site creation project management through implementation.
Network Administration with Cisco and HP switching products.
DNS, DHCP, Bind, VPN implementation, PRTG, ITMonitor, Private-I, and contract negotiation and network architecture for T-1 through ATM implementations.
Dreamweaver, Expression Engine and Flash.
Macintosh OS X 10.3 support.
HP SANS implementation.
Education
1979 - 1982 Michigan State University
BS Computer Science, Minor in Music
Activities
All-Star Band for 4 years
All-State Band for 4 years
Vice President of the Chicago Litigation Support Managers Association
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