PROFILE
Contract professional and IT Project Manager/Coordinator seeking a full time permanent position. Accustomed to managing software projects throughout the project lifecycle, developing user, functional, and technical requirements, providing leadership for cross-functional project teams to drive each project to successful completion, tracking requirements, creating and updating plans and schedules, ensuring that deliverables are completed and communicating progress to management. Specialize in process improvement and streamlining. Familiar with internal controls, compliance, Sarbanes-Oxley, PCI/CISP, and data security policies and procedures.
IT SKILLS
PLATFORMS: Client/server, LAN/WAN, Enterprise, Intranet, Sun Sparcstation, IBM and Macintosh PCs.
OPERATING SYSTEMS: UNIX, DOS, Windows NT, 2000, XP.
LANGUAGES: SQL, PL/SQL, C, C++, COBOL, HTML.
AUTHORING TOOLS: FrontPage 2000, RoboHelp, FrameMaker 5.0, Adobe Acrobat, vi.
SOFTWARE APPLICATIONS: MS Project 2000; AllTel (ALS, AFS, RE, IMPACS), Mobius (DocumentDirect), ArchiveViewer!, Risk Navigator, WebImage, RMS, IFM, Vantive 99; MS Office Professional: Access, Word, Excel, PowerPoint; Lotus Notes, CorelDraw, LexisNexis.
OTHER: PMBOK, Data modeling, Oracle 8i, Oracle 9i.
CAREER HISTORY
Asst. Program Manager/Coordinator and PCI/CISP Analyst, VISA, Inc., Foster, City, CA (September 2004-December 2005)
Served as the subject matter expert (SME) on a $10M project for the Payment
Card Industry (PCI) Data Security Standards (DSS)/Cardholder Information
Security Program (CISP) Office at Visa, Inc. for over 60 systems.
Responsible for ensuring systems comply to the program requirements by
interviewing the application owners to create a Management Response and
reviewing Statements of Work with the Project Managers for customer
approval. Responsible for working with the Project Managers to close
PCI/CISP observations. Introduced safeguards to close 38 Transaction
Services observations in 4 weeks.
Interviewed and worked directly with Application Owners to get feedback on
quantitative and qualitative risk analysis. Prepared findings and submitted
them to management and Visa USA Risk & Compliance.
On a program level responsible management of program communication to key
internal stakeholders, development of metrics, reporting (showing trends)
and budgeting. Responsible for creating a repository of data that is shared
among the core team.
Assisted in developing program, issue-specific , and functional policies,
mandatory standards, baselines, recommended guidelines, and detailed
procedures within the PCI/CISP Program Office.
Participated in Corporate Security Awareness Training.
Risk Advisor, Sarbanes Oxley Analyst/Tester, COMPASS BANK, Birmingham, AL (August 2003-August 2004)
Responsible for understanding the processes, procedures, and controls of Loan Operations. Worked with the Business Units to test and comply with the Sarbanes-Oxley Act.
Responsible for documenting the banks home equity loans, home equity lines of credit, and consumer loans. Served as IT Project Move Coordinator for office move.
Assistant Project Manager, VISA, Inc., Foster City, CA (June 2002-August 2003)
Responsible for creating, maintaining, and updating the project plan on an web application infrastructure project. Generate and report weekly project status and metrics. Handle procurement of resources, hardware and software. Staff regular team meetings; maintain issues lists and action items. Coordinate vendor management. Responsible for tracking budget, resource, and non labor Actuals. Work cross-functionally with project team.
Project Coordinator, CHEVRONTEXACO, Concord, CA (April 2002-June 2002)
Worked in the PMO ERP Center of Excellence. Responsible for maintaining the project plan for a SAP implementation project. Consolidated the project plan and metrics for 7 functional teams. Consolidated weekly status reports. Documented action items from the weekly Team Lead meetings. Developed initial designs for the project intranet site.
Business Analyst/Project Coordinator, CITY OF SANTA CLARA, CA (Sept. 2001-Dec. 2001)
Worked with Networking group to ensure that all software, hardware, services were inventoried. Documented daily operations of network groups, ensured Disaster Readiness Planning. Provided data modeling of asset inventory system.
Technical lead and project manager for total quality management of municipal services IT operations including testing and documentation of policy, procedures, and work instructions.
Responsible for the translation of user needs into detailed requirement specifications related to knowledge management system implementation. Performed business analysis, gap analysis, business process mapping, re-engineering, gathered user requirements, mapped "As-Is and To-Be processes.
Project Manager, VISA, INC., Foster City, CA (Aug. 2000-April 2001)
Recruited to implement project management methodology for financial software development projects. Served as liaison between client, technical teams, and senior management, performed project mapping, developed detailed business requirements, and facilitated team meetings. Developed functional requirements; translated complex business systems into secure, integrated solutions.
Tracked project progress and ensured projects were on schedule; developed and maintained project plans and schedules. Worked with Request Management System (RMS) to maintain project controls (schedule/budget). Achieved smooth change management processes by closely monitoring and adapting to results derived from project/expense tracking, status reporting and issue identification/resolution dynamics.
Project Manager/Web Applications, KEY POINT SOFTWARE, San Jose, CA (Jan. 2000-Aug.2000)
Led the development of web-enabled solutions with responsibility for art-, copy-, and interface-direction over a small team of 3-5 programmers and 2-6 graphic artists. Provided content schedules, articulated benchmarks & milestones, and drove the business forward by providing E-com platforms for 5 businesses in record time.
Project Manager, KAISER FOUNDATION HEALTH PLAN, INC., Oakland, CA (Sept.-Dec. 1999)
Spearheaded the Clean and Change Management Processes initiative designed to coordinate and prioritize hardware/software service requests. Major contributions included managing change and developing the functionalities of the Help Desk department.
Scheduling Project Manager, FRANKLIN - TEMPLETON, San Mateo, CA (Jan.-Aug. 1999)
Key member of a $60M initiative to ensure Y2K compliance. Scheduled, managed, and deployed worldwide Y2K resources for 40 mission critical, 100 critical and 1800 non-critical information technology and information system software applications. Major contributions in developing the testing functions for cluster, single workstation, and integrated system application aligning all Franklin-Templeton campuses globally. Span of control included selected external professionals for independent validation and verification of software applications for corporate, sales and marketing, domestic and international transfer agencies and end-user computing.
Project Coordinator/Systems Analyst, FEDERAL HOME LOAN BANK, San Francisco, CA (May-Dec. 1998)
Coordinated Y2K Testing and System Update initiatives with oversight for significant proportions of a $30M project budget. Span of control involved project mapping and workflow setup to ensure the integrity of over 120 financial systems applications. Set up the collaborative framework for 20-30 software engineers/testers, business unit leads, application specific managers, scheduler, network administrators and two project managers to record progress in real-time for tighter executive control.
Staff Writer, WINK COMMUNICATIONS, Alameda, CA (July.-Dec. 1997)
Documentation specialist charged with assisting the engineering team to develop a user guide and programmer reference system for a $19M interactive media software start-up in partnerships with TCI Cable, NBC and CBS and roll-out into the Japanese market. Wrote user and technical configuration manuals and generated a walk-through tutorial for non-technical broadcasters.
Project Leader, On-line Help Documentation, PACIFIC GAS & ELECTRIC (PG&E), San Francisco, CA (April-June 1997)
Led the documentation team in the development of standards and styles for creation an on-line reference of job procedures. Collaborated with the system architect, project manager, developers and other team members to create user-friendly, standardized on-line documentation with respect to finalizing procedures, maintenance parameters and update schedules.
Tested and approved SAP R3 system and procedures for asset management and project tracking applications.
Technical Writer, ORACLE CORPORATION, Redwood Shores, CA (June 1996-March 1997)
Technical Writer, VISA INC, Foster City, CA (Sept. 1995-June 1996)
Technical Writer, SYBASE, INC., Emeryville, CA (Mar. 1993-Aug. 1995)
Program Analyst, CITY & COUNTY OF SAN FRANCISCO, CA (June 1990-Feb. 1993)
Document Specialist, THE MAC GROUP, San Francisco, CA (May 1987-May 1990)
EDUCATION/PROFESSIONAL UPGRADING
CISSP Training, Dallas, TX (2006)
Project Management Institute (PMI) (2005)
Project Management Professional (PMP)
FOOTHILL COLLEGE, Los Altos Hills, CA (2001-2002)
Computer Science Courses
ORACLE ACADEMY, Menlo Park, CA
RDBMS, SQL, PL/SQL Certification
AMFASOFT, INC, San Jose, CA 2002
RDBMS, SQL, PL/SQL, Oracle 8i Certification
HARVARD UNIVERSITY, Cambridge, MA (Summer 1999)
Special Studies in Business Administration and Management
UNIVERSITY OF CALIFORNIA, BERKELEY, CA (1995-1997)
Project Management Certificate, Graduated with honors.
SAN FRANCISCO STATE UNIVERSITY, CA (1989)
Bachelor of Arts, Political Science, Graduated cum laude.
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