I'm looking for a job where I can be happy to go to everyday. I've done well at everything I've ever put my mind to in life.
RICKY BORBA
40673 Encanto Way Fremont, CA 94539
PHONE 510-938-7878 E-MAIL: BORBA_FETT@COMCAST.NET
(REFERENCES AVAILABLE UPON REQUEST)
OBJECTIVE
To find a job using my computer/people skills
SKILLS/SCHOOL
PC Computer, Microsoft Windows XP/2000/NT/98/95, Fundamentals of 3D Studio Max, Macromedia Director, Adobe Photoshop, MS Frontpage, PowerPoint, Excel, MS Word, HTML, DSL, TCP/IP, Internet Explorer, Netscape Navigator, Microsoft Office, PC Anywhere, Norton Utilities. Vast knowledge of the internet. PC troubleshooting and problem solving. Norstar ICS, Norstar Flash Voicemail, Norstar NAM, Toshiba Strata DK, Lucent Definity, Panasonic KXTD, Volt Meter, Punch Down, Line Toner, Butt-Set, various other telephone installation equipment Hardware and software installation. Various Electronic equipment, Radio Equipment, Sound Board, Mixing Console
WORK EXPERIENCE
December 2003 - Current (Part-time) Loyalty Communications
Web Admin/Phone Technician
Installed business phone systems such as: Norstar ICS, Norstar Voicemail, Installed PC Networks, and User Stations
Trained customers on use of phone system and voicemail, including telephone features, basic and advanced programming, and maintenance.
Ran and constructed cabling for new business telephone systems.
Provided updates and maintenance for www.loyaltycom.com website
Provided on-site and telephone and PC support for customers.
July 2004 September 2004 Lucasarts
Quality Insurance
Tested software for functionality and usage.
Tracking, recording and verifying game bugs and software discrepancies
Interacted with production and development teams to help find and fix software issues
December 2003 - July 2004 Gamer Nation
Show Host/Producer
On-air talent for weekly television show about video games, Gamer Nation
Segment Production, including but not limited to: script writing, video game research, developer and publisher research, general interactive entertainment research, writing FCC synopsis.
Responsible for content on www.gamernationtv.com. Including, reviews, previews, show synopsis, and gathering electronic assets.
Responsible for being liason between production of show and video game companies in order to gather and create new content for Gamer Nation via new game releases and exclusives.
Personally captured and obtained all gameplay footage seen on show, via playing the games and recording into mini-dv deck.
September 2000 May 2002 ACD Telecommunications
Customer Service /Telephone Installation/Technician/Webmaster
Installed business phone systems such as: Norstar ICS, Norstar Voicemail, Panasonic DBS, Panasonic KXT, Panasonic Voicemail, Avaya, Lucent Merlin Magic, Lucent Legend, Lucent Partner, Toshiba Strata System. Installed PC Networks, and User Stations
Trained customers on use of phone system and voicemail, including telephone features, basic and advanced programming, and maintenance.
Ran and constructed cabling for new business telephone systems.
Designed website for www.acdtele.com and www.telecom911.com
Provided on-site and telephone and PC support for customers.
March 2000 September 2000 Sentex Systems
Help Desk Technician/ Customer Support Lead
Responsible for taking high call volumes for technical support, up to 50 calls a day. Learned Sentex product line in one month, was taking technical support phone calls after one month of training. (Sentex product line includes telephone entry systems and gate operators)
Tested internal boards, circuitry, wiring, and voltage to determine the problem of a particular system. Used that knowledge to troubleshoot with customers via telephone.
Learned to read schematics and wiring diagrams in efforts to apply that to troubleshooting with customers.
After two months was promoted to technician supervisor.
December 1998 January 2000 KFAX/KJOY Radio
Computer Technician/Network Administrator/Electronics Support/On-Air Personality
Responsible for upgrades and maintenance of all computers in office, including hardware upgrades such as modems, network cards, hard drives, CD-ROM drives and various other devices.
Supervised maintenance and upgrades for the office Ethernet network, allowing all computer users in office to share files and thereby speed up business productivity.
Constructed cabling for network.
Installed DSL modem and ISP for network, which resulted in offices increase of speed on the internet by as much as 30 times faster.
Troubleshot day to day problems with operation of PC computers, such as error messages and devices not working properly.
Worked as weekend DJ for KFAX and KJOY radio
February 1997 June 1997 T-Zone Computer Store
Marketing and Advertising Coordinator Assistant
Supervised weekly television and print advertising.
Responsible for creative aspect of advertising.
Hobbies Video Games, Writing, Youth Ministry Volunteer, Writing, Script Writing, Crossroads Church Audio and Visual Team, TaeKwon Do, Sports, Drama, Repairing Computers, Voice-Over, Collecting Star Wars memorabilia, Acting
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