The Sheraton Gateway Hotel is a 400 room, full-service hotel conveniently located near the San Francisco International Airport. We are seeking an experienced, customer-service driven Manager On Duty to provide support to the Director of Front Office Operations.
Scope of this Position
- Position will be responsible for supervising and managing the Front Office
- In preparing for this position, candidate ideally will have worked in at least the following departments or positions: Front Office
- Requires a minimum of 2 year(s) of supervisory experience.
- Requires a minimum of 3 year(s) of experience.
- This position reports to: Director of Front Office Operations
- Must have experience at properties of similar size and quality.
- Position will be required to work a varied schedule that may include evenings, nights, and week-ends.
Job Requirements
- Must be a citizen of this country or possess a valid work permit.
- Local candidates will be considered first for the position.
Technical Requirements:
- Solid experience in Front Office including Front Desk, Night Audit, PBX, Reservations, Bell staff, and Guest Services.
- Ability to motivate Front Office & Reservations Employees to continuously upsell.
- Familiar with Front Office/Reservations training techniques.
- Experience consistently outperforming competitive properties.
- Verifiable record improving guest service and satisfaction.
- Understand scheduling to optimize financial performance while meeting employee scheduling.
- Track record resolving customer complaints to benefit of guests and the property.
- Assure guest expectations are exceeded through proper employee training.
- Work closely with Housekeeping, Engineering, Catering and Sales to assure groups and special functions are handled smoothly.
- Experience overseeing Transportation Department.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Ability to sell concepts and ideas to management, peers, and employees.
- Experience making presentations in front of groups.
- Ability to clearly and concisely present technical subjects.
- Demonstrate team building experience.
- Track record promoting an atmosphere of teamwork.
- Demonstrate ability to lead by example.
- Build morale and spirit.
- Participative management style.
- Use a "hands-on" approach to management.
- Abilities to inspire, train, and develop people for promotion.
- Experience communicating, training, and managing multi-lingual staffs.
- A mentor who has inspired, trained, and developed people for promotion.
- Experience training and cross-training employees.
- Instill a guest service attitude in all employees.
- Instill a "can-do" attitude in employees.
- Coach employees how to resolve and de-escalate conflicts.
- Instill a calm, organized approach in all situations.
Business Skills:
- Strong technical skills.
- Excellent time management skills.
- Work with limited support.
- Strong organizational skills.
- Good knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Solid scheduling experience.
- Follow/enforce company policies and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Excellent safety and sanitation skills.
- Understand security requirements.
- Create courteous, friendly, professional work environment.
- Creative problem solving skills.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Teach suggestive selling techniques.
Educational Requirements:
- High School degree or equivalent.
Compensation
Salary: $40,000 - $45,000
Benefits
Paid Vacation: Yes
- Medical Insurance
- Dental Insurance
- Life Insurance
- Dry Cleaning/Laundry
- Free Parking
- Meals
- Matching 401-k
- Educational Assistance
- Company Hotel Travel Discounts
The Sheraton Gateway Hotel is an Equal Opportunity Employer. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
For more information or to apply for the job, please go to the following website:
http://stanford.hospitalityonline.com/jobs/77594
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