Help Desk Support (PC/Hardware/Software)
Davis Instruments is seeking a smart and knowledgeable candidate to become responsible for all aspects of Help Desk support. We are looking for a positive and energetic self-starter who can meet this challenge to solve problems quickly and make smart decisions. This position reports directly to the I.T. Manager. Our I.T. department is a small but effective, busy but organized, overloaded but a productive team. If you’d like to be part of our team and make a difference, please email your resume and a persuasive cover letter to: jobs@davisnet.com with “HELPDESK06” in the subject line and note the position you’re applying for in your cover letter.
About Davis Instruments
Davis Instruments is a privately-held 30 year old manufacturing company in Hayward California that prides itself on innovative high-quality products at reasonable prices. Our 120 employee company has consistently continued growing since we started. Our three product lines of consumer products are sold world-wide. We manufacture Marine boating accessories, Weather, and Automotive monitoring equipment. Our products have recently been featured on the Discovery Channel, Tech TV, CNN, KRON, the Wall Street Journal, and other media outlets.
Help Desk Support General Responsibilities and Duties Include:
About 50% of your time will be spent supporting end users and their PCs to solve various problems ranging from simple to complex (Level 1 and Level 2). The remaining 50% of your time will be spent working on routine, but important, organization and maintenance of network printers, a software library, patching, and license management.
1. Primary responsibility for HelpDesk support of 80 Windows users.
2. Complete responsibility for setup and maintenance of all PCs and software deployments
3. Administration, deployment, and maintenance of all network printers
4. Software, hardware, and license inventory management
Required Skills:
• Excellent organization, communication, and customer service skills
• Excellent working knowledge of PC Hardware, TCP/IP, Windows 2000/2003/XP, Active Directory, Exchange, Anti-Virus, VPN, MS Office, and other PC applications.
Help Desk Support Position Requirements:
• A AA/BA (or equivalent experience) and at least 3-5 years professional experience of primary responsibility for Helpdesk operations using Windows based servers in an Enterprise Environment.
• Experience supporting end-users and a Microsoft MCP, MCSA or equivalent certifications preferred.
• Wear a pager and be available for support on or off site (we are not a 24x7 environment)
Davis is an Equal Opportunity Employer, offers a full benefits package, a friendly work environment, and casual dress code. Davis is conveniently located in Hayward with easy access to the East Bay and Peninsula via the San Mateo Bridge. To learn more about Davis please visit our website at http://www.davisnet.com.
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