Google: Technical Support Engineer, Enterprise - Mountain View (mountain view)

This position is located in Mountain View, CA.

The Google Enterprise Team is seeking a Technical Support Engineer to provide support in system configuration, network setup, replication and diagnosis of customer problems for the Google Search Appliance and other Enterprise products. This individual will conduct hands-on testing and certification for product delivery. The Technical Support Engineer will provide technical assistance and remote troubleshooting support as part of a global 24-7 support organization. This individual will also work closely with Developers, Product Managers, and Sales Engineers to improve the product's vision and to make Google customers successful.

Requirements:

• BS degree in Computer Science or related technical degree.
• 2+ years industry experience in technical support, professional services, engineering, or systems engineering.
• Strong Linux/Unix system administration skills with understanding of basic network administration.
• Strong understanding of Web-related standards, such as HTTP, HTML, XML, XSLT.
• Understanding of Web-based security standards (cookie-based SSO, SAML, NTLM, Basic).
• Hands-on experience implementing, troubleshooting and supporting Linux/Unix operating system, Internet-based applications, and Apache web servers.
• Strong presentational and communication skills, both verbal and written.
• Outstanding account management, follow-through and problem solving skills, resourcefulness, and attention to detail.
• Excellent customer skills and ability to work in a variety of customer situations.
• Familiarity with programming/scripting in C++, Java, Python, Perl, JavaScript, shell is preferred.
• Experience with relational databases (Oracle, Sybase, MySQL, PostGreSQL, SQLServer) is preferred.
• Experience with developing training materials and documentation development is preferred.
• Past experience with network appliance technical support is a plus.