Under general direction of the Property Supervisor, General Manager II is responsible for the overall operation of a 179 unit, HUD Project Based Section 8/Tax Credit building. Oversees the day-to-day operations of apartment building, including staff supervision, building maintenance, and tenant relations.
ESSENTIAL DUTIES
1. Supervises staff, including assigning and reviewing work, planning, setting and maintaining standards, coordinating staff activities, allocating personnel, addressing employee problems. Selects new employees, recommends transfers and promotions. With approval of Property Supervisor, disciplines, terminates, promotes. Recommends salary increases. Provides orientation and training. Writes performance appraisals. Interprets personnel policies and practices for staff.
2. Creates a positive atmosphere in the building for residents. Responds to requests or complaints and handles resident problem-solving. Interacts with resident council. Participates in resident celebrations and events and work with Activities Coordinator and Tenant Services to develop new activities and programs. Interacts with agencies with services and programs in the building (e.g. Food Bank, Services for Seniors). Coordinates delivery of services, as needed. Communicates with residents families, if necessary. Promotes and protects resident rights.
3. Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities.
4. Responsible for HUD regulatory/compliance issues.
5. Responsible for monthly TRACS, and HAP billing, submissions to CAHI/HUD.
6. Complies with HUD and tax credit regulations regarding income certification and other documentation.
7. Performs annual income re-certifications and issues rent increase notices
8. Coordinates with Occupancy Manager on rental of vacant units to qualified applicants. Interviews prospective applicants.
9. Maintains waiting list.
10. Maintains resident certification records on HUD manager (or other HUD compliance) software.
11. Maintains a record of financial transactions with tenants on Rent Roll where applicable.
12. Enforces rental agreements, rules and policies, with particular attention to guest policies and security issues.
13. Monitors financial condition of building, including expenditures and participates in planning the building budget.
14. Monitors rent collection and receivables. Issues legal notices as necessary.
15. Maintains files, records, rental agreements, and other documents and records.
16. Requests purchase of supplies and equipment.
17. Assures that buildings and building exteriors are properly maintained.
18. Conducts regular inspections of buildings and grounds to assure proper sanitation, maintenance and compliance with agency requirements.
19. Develops and maintains effective working relationships with community resources, including police and fire departments.
20. Meets regularly with building team to plan work schedules, develops performance plans.
21. Participate in training as required.
22. Submits weekly and monthly required reports.
23. Understands Facility Emergency Plan.
24. Responds to building emergencies and resident crises, including after business hours, as needed.
25. Other duties as assigned.
REQUIRED SKILLS
Knowledge and Skills:
Ability and willingness and sensitivity to work with a diverse, low-income, multi-ethnic population.
Sound judgment, excellent assessment, and problem-solving and supervision skills.
Ability to work effectively in teams.
Dependability, initiative and follow-through.
Effective writing, communication and organizational skills.
Ability to effectively manage time and paper.
Ability to respond appropriately in pressure situations; possess an even temperament and strong "people" skills with a commitment to customer service.
Ability to interface effectively with property management and other staff.
MINIMUM QUALIFICATIONS
Experience in the administration of HUD subsidy programs.
Two years experience working in residential property management, preferably in a low-income setting.
Experience with conflict resolution, crisis intervention and resident relations.
Knowledge of substance abuse and homelessness issues.
Supervisory and people skills and the ability to effectively multi-task.
Strong verbal and written communication skills
Strong organizational and financial management skills.
Proficiency with computer software applications (familiarity with affordable housing software)
PREFERRED QUALIFICATIONS
Certified HUD or Tax Credit Manager.
Experience with Fair Housing regulations.
Knowledge of residential property management and building systems.
Bi-lingual in Chinese, Spanish, or Russian.
Note: HUD or Tax Credit Manager Certification is a preferred qualification at the time of hire. Upon hire all General Managers II must complete the HUD or Tax Credit Manager certification (depending on the site where they work) within the introductory period (first six months of employment).
APPLICATION PROCESS
Submit cover letter and resume to: Director of Human Resources, TNDC, 201 Eddy Street, San Francisco, CA 94102. Fax to (415) 776-3952 or email to jobs@tndc.org. Please mention where you saw this position listed.
ABOUT TNDC
Founded in 1981, the Tenderloin Neighborhood Development Corporation (TNDC) houses 3,000 San Franciscans - primarily people who earn $5,000 to $25,000 a year-in 20 buildings with 1,600 apartments and hotel rooms. TNDC's mission is to make the Tenderloin neighborhood a better place to live for low-income people by providing safe, service-enriched affordable housing and cooperating in community improvement and development efforts.
TNDC is an Equal Opportunity Employer.
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