Objective: To obtain a position as a customer service representative
especially for a people-oriented organization.
Summary of Qualifications
• Over three years experience in office, customer service and sales
• Proven cash handling, computer proficiency and customer service skills
• Community service provided at Glide Memorial Church
• Community service provided at Mission Cultural Center for Latino Arts
• Produced monthly newsletter, distributed throughout community
• Adaptable, reliable, cordial, and efficient team player
Significant Experience
Administrative Assistant
• Universal administrative skills: type 40 wpm, answered telephones, file, fax, photocopy
• Computer proficiency with using: Windows XP, Microsoft Office Suite: MS Word, Excel, Access, PowerPoint, Lotus Notes, Netscape and Explorer.
~ Accustomed to online services, e-mail set up, knowledge of search engine functions and experience with internet research
~ Maintained database on Excel software, verified information and processed data entry
~ Generated documents such as seminar minutes, mass mailing, contribution letters, professional letters of gratitude, as well as memos using Microsoft Word.
~ Construct and revised monthly BTWCSC newsletter, issued to personnel, clients and community members.
• Financial skills comprise handling of currency
• Talented at managing multiple tasks, working with time limits, respecting directions and attentiveness to detail.
Customer Service/Retail
• Experienced in high-end retail environments:
~ Supporting consumers with store information and directions
~ Helped clients with merchandise and returns
~ Responded to inquiries about products and information
• Monitored sales transactions including processing sales/ credit card transactions, opening and closing registers and balancing cash drawers.
• Consistently exceeded sales objectives: increased customer acquisitions by 80% in formalwear
• Earned a reputation for delivering speedy friendly service in the retail industry.
Employment History
9/2004 – 8/2005 9920 Public Service Aide SFO International Airport (Community Affairs)
6/2002 – 12/2003 Administrative Assistant Booker T. Washington Community Service Center
12/2000 – 1/2001 Seasonal Sales Associate Macy’s, Stonestown Galleria
3/2000 – 6/2000 Sales Representative Selix Formalwear, San Francisco, CA
Education
Sophomore City College of S.F., coursework towards A.A., Broadcasting certifications (2)
2000, High School Diploma, San Francisco, CA
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