Front Desk Manager for Hostelling International-AYH San Francisco Fisherman's Wharf
Love hostelling? Are you into travel, world peace and cultural understanding? Then spend your time with an organization devoted to making the world a better place. HI-AYH Fisherman's Wharf, San Francisco's most popular youth hostel requires assistance.
The Front Desk Manager creates a harmonious and welcoming atmosphere for guests and runs reception efficiently, in accordance with hostel policy, and within budget constraints. The Front Desk Manager is responsible for day-to-day front desk activities, pro-actively monitoring and improving operations in order to consistently deliver superior service. The Front Desk Manager supervises reception staff, leading and directing the team to produce exceptional results. The Front Desk Manager reports to the Assistant General Manager, but works closely with all department heads and will assist in reception as needed. This is a full-time position.
We are looking for someone with the following skills to join us:
· Previous supervisory experience
· High degree of accountability, time management and problem solving skills
· Calm, confident, proactive attitude; patience & a sense of humor
· Outstanding customer service and conflict resolution skills
· Ability to act effectively in a crisis
· Solid verbal & written communications skills
· Accomplished organizational skills and dedication to detail
· Budget travel/hospitality experience
· Familiarity with hospitality check-in and reservations systems/methods
· Two years front desk work at a hostel or related property
· Strong cash handling & billing experience
· Computer literacy
· Willingness to work evenings, weekends or holidays as schedule requires
· Physical ability to perform any task associated with the operation of the hostel
· Solid work references
Salary & benefits: Salary $28,080-$30,000 DOE, liberal vacation and sick leave, eleven paid holidays, health and dental insurance, vision, acupuncture/chiropractic and 403(b) retirement plan. Complimentary overnights @ HI-AYH hostels. Career opportunities within local and national organization.
TO APPLY: Please forward cover letter and resume to
ATTENTION: FRONT DESK MANAGER
· Email: mbyrnes@sfhostels.com (NOTE: WE DO NOT OPEN ATTACHMENTS)
· Fax: 415-771-1468
· Phone: NO CALLS, thank you - qualified applicants will be contacted for interview
· Walk-in: resumes are accepted at Ft. Mason, Bldg 240, San Francisco (enter the park at Bay & Franklin streets, continue to the stop sign, then pass to the left of the chapel, we're the long building at the back, #240)
More information about us available at www.sfhostels.com
This is at a non-profit organization.
Principals only, recruiters, please don't contact this job poster.
No phone calls, please!
Contacting the poster about other services, products or commercial interests is NOT OK.
Reposting this message elsewhere is OK.
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