(Bilingual English/Spanish or English/Vietnamese)
POSITION SUMMARY: Under the supervision of the Family Service Manager, the Family Service Specialist II provides counseling, resource and subsidy information and makes referrals related to children, child care and family services. This position is also responsible for determining program eligibility, performing intake interviews with all eligible child care clients, maintaining client intake files and providing follow-up services to ensure quality case management to families receiving services.
RESPONSIBILITIES
§ Provides referrals to callers seeking child care through Agency Referral Line and Resource Room.
§ Informs families and providers on choosing quality child care, child care subsidies and child and family services available through Children’s Council and other community resources.
§ Conducts client eligibility and re/certification, manages and maintains family caseloads.
§ Performs data entry relevant to family caseload.
§ In regular consultation with DHS-CDE staff, maintains current information regarding client child care schedules, dates and other information required for maintaining eligibility.
§ Clarifies, resolves, and provides information regarding client’s child care status to the Payment Technicians for the preparation of vouchers for payment and projections.
§ Assists in coordinating all aspects of the CCSF Toy Lending Library for parents and providers.
§ Maintains all bulletin boards with current resource information.
§ Regularly updates and maintains NACCRRAware database of provider, parent, and community resource information. Assists in maintaining hard copy files within the office.
§ Keeps current on child care regulations and disseminates any changes to parents and providers; maintains communications with the child care provider community regarding child care needs of particular clients and policies and procedures of the program.
§ Assists with administrative and clerical support of the Department with mailings, updating displays, filing, distributing materials, packet preparation, and maintaining Resource, phone and intake rooms.
§ Attends meetings relevant to service delivery and staff development, and works in collaboration with other agency staff.
§ Develops, processes and maintains files, forms, timesheets and reports to assure efficient check production, audit controls and complete service data reports.
§ Performs other relevant duties as needed.
QUALIFICATIONS: Required:
· High School diploma and minimum two (2) years experience in human services or child development.
· Excellent verbal and written communication skills.
· Demonstrated computer competency in various computer applications and database systems.
· Highly sophisticated organizational skills; ability to multi-task with ease.
· Ability to provide excellent customer service and work effectively with a diverse clientele.
· Commitment to social justice, family empowerment, and diversity.
· Knowledge of San Francisco community resources and Child Development Programs
· Bilingual in English/Spanish or English/Vietnamese
QUALIFICATIONS: Preferred:
· BA/BS in Human Services, Child Development, Sociology or related field and at least six (6) months experience working in human services or child development.
· OR, AA in Human Services, Child Development, Sociology or related field, and minimum of two (2) years experience working in human services or child development.
CLASSIFICATION:
· Non-exempt - Union Member
SALARY:
· Bilingual rate: Staff Level III Step 2 - $29,938 annual salary
· 37.5 hours/week. Monday to Friday 8:30 a.m. to 5:00 p.m.
· Excellent benefit package, including 401K, medical, dental, vision plans and more….
This position is grant funded and its duration is based on the continuation of funding.
Please send cover letter and resume to:
HR Director, CCSF, 445 Church Street, San Francisco, CA 94114 or
Fax: 415-343-3398 or e-mail: hr@childrenscouncil.org Filing deadline: Open until filled
Children’s Council of San Francisco is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation or national origin. We invite all applicants to confidentially self-identify when applying.
Children's Council adheres to the provisions of ADA regarding reasonable accommodation procedures.
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