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CATHERINE M. STILLWELL
Dublin, CA 94568
Executive Administrative Assistant
Career Summary
Significant experience in fast-paced environments requiring a self-starter who is detailed oriented and a team player. Strengths include:
Secretarial: Typed and proofread correspondence; prepared daily production reports
Support: Made travel arrangements, planned meetings and special events; arranged conference calls, screened callers and visitors, prepared meeting minutes
Administrative: Processed new hire/termination paperwork through in-house HR system, file and database management, requested background checks for candidates, maintained various types of office equipment and coordination of vendor servicing
Technical: Typing of 66 wpm. Proficient in MS Word, Excel, PowerPoint, Outlook, Lotus Notes, Access, AS400 and various Internet and software programs
Education: Graduated from Hamilton High School in Trenton, NJ in June of 1980
Professional Experience
John Muir Medical Group August 2005 March 2006
Employed as a Contractor through The Staffing Solution Group
Executive Administrative Assistant
Supported President of John Muir Medical Group (JMMG)
Provided support to over 100 Physicians.
Maintained calendar, scheduled appointments, meetings and events for President.
Coordinated and took minutes for five monthly committee meetings.
Prepared numerous types of contracts, (Professional Employment Agreements) for Physicians.
Prepared New Provider paperwork for various departments to ensure new Physician is up and running by start date.
Canceled Physicians from insurance policies when they left JMMG.
Processed client refund checks twice a week. (approx. 100 checks)
Updated Physician Profile Binder for President.
Performed other general clerical responsibilities as needed. (Phones, mail, copying, etc.)
LIBERTY MUTUAL GROUP February 2004 July 2005
Senior Secretary
Supported Regional Service Manager and Area Regional Service Manager.
Prepared monthly Trend and Retention reports.
Downloaded monthly budget information and formatted in to Excel Spread Sheet.
Pulled monthly Insurance Cancellation and New Business Reports.
Prepared training manuals.
Coordinated hotel accommodations for trainees.
Recoded insurance policies as needed.
Performed other general clerical responsibilities as needed. (Phones, mail, copying, etc.)
COUNTRYWIDE HOME LOANS April 2001 to September 2003
Executive Assistant to RVP March 1998 to October 2000
Concord, CA
Supported Regional Vice President, Operations Managers and 14 local Branch and Assistant Managers.
Assisted the Operations Manager with aggressive loan deficiency follow-up to reduce levels by 75%.
Planned and coordinated with procurement department and various vendors on providing a fully functional office space for new Operation Manager.
Negotiated rates with telecommunications vendor which saved the Regional Office $4,800 per year.
Provided training to local branch staff on how to use various in-house programs.
Responsibilities grew over time to include:
o Approved expense reports, purchase orders and check requisitions on behalf of the RVP.
o Checked RVPs voice mail daily and handled accordingly.
o Checked RVP emails daily and responded accordingly.
Met all deadlines that were presented; on a Divisional or Corporate level.
Acted as safety coordinator to direct staff to proper exit locations in case of emergencies. Attended annual emergency training provided by property management office.
Coordinated resolution of all employee payroll issues and monthly bonus allocations.
Reported technical software issues to internal department for resolution.
Acted as a liaison between unsatisfied customers and appropriate branch office to resolve problems expeditiously.
Managed Master Headcount report compiled from in-house HR database on daily basis.
Edited and proofread correspondence prepared by other managers.
Created Excel spreadsheets and compiled data daily to reflect current production versus monthly projections.
THRUPOINT, INC October 2000 to March 2001
Executive Assistant Pleasanton, CA
Provided West Coast office management for small IT Corporation.
Acted as facilities coordinator while working with tight deadline to make sure Los Angeles office was completed prior to opening day.
Worked with IT Department closely, assuring that new hires laptops were shipped and received by employee prior to start date.
Coordinated Holiday Party which involved making hotel reservations for out of town employees and negotiated costs for caterer and banquet hall.
BAYER CORPORATION June 1995 to October 1997
Employed as a Contractor through ABAR Staffing
Executive Assistant San Ramon, CA
Developed fact based selling and data specific reports which were instrumental in meeting customer and team objectives
Maintained a 4 million operating fund, which focused on timely vendor invoice payments, clearing deductions, division cost center budget updates and expense report approval
Proactively worked with internal department to resolve all customer-shipping issues
Compiled and formatted all team member performance reviews and evaluation on an annual basis
Developed in coordination with outside marketing company, packaging materials for childrens vitamin product line
Tracked special product packs for the purpose of achieving assigned sales targets and charted sales/consumption trends for each customer to validate business growth within various categories
Organized and conducted initial Special Markets group training on Intranet system and email which allowed field sales personnel to setup and utilize their own directory for communication with Bayer industry and clients
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