Leilani Amolo
Residence 408.401.0881 ▪ Message 408.926.6477
E-mail ▪ leilani_amolo@yahoo.com
Objective
To secure a permanent an Administrative/Customer Support Position in a field which will challenge my abilities allowing me to fully utilize my communication, organizational, and problem solving skills and offer longevity with opportunity for advancement.
Education
De Anza College, Cupertino CA
09/03 ˇV Present
Communication Studies transferring to San Jose State
Profile
-Proven administrative, customer service, and general office experience
-Strong background in all aspects of customer service and support
-Proficient in Personal Computers: Hardware & Software, some HTML
-Microsoft Word, Excel, Outlook, some Power Point, Lotus Notes, File Maker Pro, Ariba Supplier Network, Remedy, ACSR, SBT Accounting Software
-Typing skills: 50-65 WPM ▪ 10-Key: 7,800 KSPM
-Efficient and good natured; excellent reputation with all former employees
-Retail experience: cash handling, cash auditing, and customer service
-Multi-task oriented, attention to detail and ability to prioritize
-Excellent communication skills, oral, written, interpersonal, sales and problem solving skills
Skills and Abilities
-Provided administrative and secretarial support in various office environments
-Provided secretarial support for CEO, VP, and SVP as well as task groups and committees
-Responsible for the organization and efficient processing of bulk mailings to staff, and customers
-Utilized efficient and courteous customer service in both retail and business settings
-Processed orders, and prepared invoices for A/P entered and retrieved data using PCˇ¦s
-Facilitated spreadsheet and database management in various office environments
-Gained exposure to all aspects of sales, some marketing, promotional activates
-Maintained accurate, up to date comprehensive and confidential files and records
-Coordinated and managed multiple priorities and projects on a timely basis
-Call Center & Receptionist experience: answered phones, directed calls, and scheduled appointments
Work History
08/05 ˇV 02/06 East-West Building Services San Jose, CA
Office Manager
-Managed customer requisitions on demand then maintained database per customer account information, Accounts Receivable with check writing for specific accounts necessary, maintained confidentiality of organizational, client and employee information
-Processed all invoices upon arrival, performed all general office duties
02/05 ˇV 08/05 Netblue Mountain View, CA
Customer Fulfillment
-Processed all U.S. certificates to fulfill customerˇ¦s gifts for multiple web-sites submitted via airmail. Submitted daily priority basis: data entry, review qualifications then print certificates upon escalation for management approval
-Managed the scheduling and shipping of escalated customer requisitions on demand then maintained database per customer account information, assisted Accounts Payable with check writing for specific gifts necessary, maintained confidentiality of organizational, client and employee information
-Maintained click revenue, and establish rapport with publishers/advertisers
-Contacted customers and advocates about status questions, problem solving via email, fax
-Participated in the development and management of a new marketing advocacy program for more efficient methods and procedures to process Certificates. Assisted Marketing Director on a daily basis with research for customers submission, maintains multiple site e-mailboxes
09/04 ˇV 02/05 PQi Corporation Fremont, CA
Rebate Coordinator / Receptionist
-Process all U.S. rebates submitted via airmail/e-mail in SBT database on a daily priority basis: data entry, review qualifications then print rebate check for management approval
-Manage the scheduling and shipping of rebates database per customer account information, and assist Accounts Payable with monthly bank statements, maintain confidentiality of organizational, client and employee information
-Contact customers and advocates about status questions, problem solving
-Participate in the development and management of a new marketing advocacy program for more efficient methods and procedures to process rebates. Research on daily basis for customers rebate submission, maintains rebate e-mailbox
-Receptionist /Customer Service responsibilities on a daily basis: approx. 80 Calls a day, clerical duties: email, word processing, spreadsheet, faxing, filing, other special projects that may include database updates, list management, etc.
09/03 ˇV 03/04 Saqqara Systems, Inc. San Jose, CA
On ˇVBoarding Specialist
-(Project Management) Assist Bank of America with Supplier and catalog enablement processes: Day consist of training Bank of Americaˇ¦s suppliers how to utilize the Ariba Supplier Network for eProcurement purposes such as ordering and invoicing.
-Technical Support for Ariba Supplier Network
-Answers supplierˇ¦s questions regarding Ariba Supplier Network, problem solving
-Research on daily basis for supplier info via world wide web
-Customer Service on a daily basis: approx. 50 Calls a day, cclerical duties: email, word processing, spreadsheet, faxing, filing etc
-Generate Daily Report for Bank Of America and submit daily
08/02 ˇV 09/03 Comcast Cable Communications Inc. Livermore, CA
Customer Accounts Executive
-Handled high volume of calls, covered full range of customer service in a prompt and professional manner, obtained all information for resolution of transaction
-Answered customer questions regarding billing, service problems, and up sold customer to new products and features
-Informed customer's interest with a variety of product and service offerings. Resolved delinquent account balances, informed billing assistance of customer's accounts
-Corrected error and discrepancies on customer billings as necessary, prepared work orders for maintenance request after determining if field visits were required, and ensured proper follow-up procedures. Obtained assistance from Coordinator or Supervisors for complex inquires. Represented Comcast in a professional and positive manner in all situations
02/02 - 05/02 National Semiconductor (Volt Services), Santa Clara, CA
Network Planner / Administrative Assistant
-Supported help desk with trouble tickets, Handled group support line and voicemail, Processed NSR request, and maintained NSR database, Handled new hire and termination reports, coordinated telephone (extension), and Ethernet installation, assisted voice services with ordering cell phones/billing.
-Ordered pagers for employees, and replaced defected units, telephone authorization code processing, issued AT&T calling cards to employees, updated company directories/data bases, and trained employees on the use of IP phones.
-Responsible for the groupˇ¦s weekly status report, Pager/Cell phone billing and analysis. Prioritized multiple tasks, daily clerical duties. Assisted the CIO with scheduling meetings. Handled incoming/outgoing mail and answered multiple phone lines
References available upon request
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