Don Tatro
Albany, CA 94706
OBJECTIVE: Full-time EKG Technician
SUMMARY OF QUALIFICATIONS:
- Over 15 years experience providing excellent customer service in fast paced,
demanding environments including air travel, retail, and restaurants.
- Bachelor's degree; Certified as EKG Technician and in Basic Life Saving.
- Experience in training new employees on policies and procedures.
- Maintain strict adherence to federal regulations and legal requirements.
- Proven ability to provide compassionate care and manage conflict with diplomacy.
- Trained in operation of EKG instruments, placement of electrodes to proper areas of
the body, and interpretation of arrhythmias found on an EKG tracing.
WORK HISTORY:
Temporary Employee
Kelly Services, San Francisco, CA, 2004 - present
- Performed filing, data entry, and light bookkeeping for various companies.
- Represented companies at trade shows, selling various software packages.
- Set up clothing displays for a new clothing store; Packed and mailed gift items.
Flight Attendant
Trans World Airlines, LLC, New York City, NY and St. Louis, MO, 1985 - 2003
- Provided excellent customer service for up to 300 passengers on domestic and
long-distance international flights of up to 10 hours in duration.
- Enforced safety and security regulations, anchored galley items and stowed bags.
- Resolved passenger complaints during the boarding process and in flight.
- Checked aircraft emergency equipment and set-up food and beverage carts.
- Assessed emergency situations and applied procedures as needed, using training in
basic First Aid and CPR.
- Assisted passengers' in maintaining comfort, health and calmness during turbulence
and unforeseen situations.
Retail Associate
Nordstrom, San Mateo and San Francisco, CA, 1986 - 1989
- Maintained strict sales quotas.
- Developed large personal shopper clientele through excellent customer service.
- Received shipments of new product, took inventory, and maintained stockroom.
- Assisted in training of new employees in all policies and procedures.
- Resolved customer complaints personally, escalating to next level if required.
- Balanced cash registers, and performed point of sale transactions, exchanges and
returns.
EDUCATION:
Certificate, EKG Technician, City College of San Francisco
Certificate, Basic Life Saving, San Francisco Paramedic Association
BME (Bachelor of Music Education), Illinois State University, Normal, IL
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