OBJECTIVE: Director of Information Technology
I am seeking to secure employment within a company that can utilize my demonstrated talent in systems analysis, optimization, design, full cycle Technology - Operations management and infrastructure operations. I am a motivated, results-driven professional with extensive experience across multiple industries.
PROFILE:
•Creates and maintains an IT service and support organization capable of selecting and implementing applications in support of the company's objectives in a timely and cost effective manner.
•Expertise in leadership, management, visioning, and innovation.
•Manages the design and deployment of a robust, scalable, and manageable technology infrastructure, including messaging, database administration, security, local and wide area networks, Windows NT, 2000 / 2003, Unix, and Linux servers.
•Establishes strategies for sourcing of IT services and service delivery including make vs. buy decisions relative to outsourcing vs. in-house provisioning of IT services and skills.
•Measures the success of the IT department's activities through the establishment and monitoring of a comprehensive set of operational and performance-related metrics.
PROFESSIONAL EXPERIENCE:
QuinStreet Inc, Foster City, Ca (5/2005 – 12/2005)
Director of Production Operations & Technical Support
•Direct management, team building, and mentoring of full-time and consulting personnel (team of 14).
•Direct management responsibilities for production operations, internal services, build, integration, and testing system support.
•Responsible for supporting and managing service delivery of hosted custom applications. Using Apache, IIS, Weblogic, JBoss, and JRun. With Oracle 9.x and MS SQL 2000, running on Solaris, Linux, Windows 2000.
•Negotiated and managed contracts and service level agreements with technical vendors and service providers.
•Designed and implemented QA/Testing lab infrastructure to support multiple server hardware, OS, application, and testing configurations. Including OS, Linux, and Windows, Application Servers Weblogic, JBoss, and JRun. Database Servers, Oracle, and MS SQL.
•Building and managing relationships with key customers
•Defined measurable performance and capacity metrics for all production critical systems.
•Implemented SiteScope, NetTracker, and in-house tools to provide performance monitoring, reporting and alerting.
•Managed and supported EDI for web site integration with customer’s backend warehousing and fulfillment systems.
•Project management and scheduling of production operations, infrastructure, and internal support projects.
Jamcracker Inc, Santa Clara, Ca (3/2002 – 3/2005)
Director of Operations / IT Infrastructure Consultant
•Direct management responsibilities for production operations, internal IT infrastructure and services, offshore build, integration, QA systems support, remote client access, desktop support, and outsourced services.
•Responsible for forecasting and maintaining the annual budget.
•Negotiated contracts and service level agreements with technical vendors, service providers, and consultants for services.
•Project management and scheduling of production operations, infrastructure, and internal IT projects.
•Designed and management of networking infrastructure including Internet, WAN, cabled LAN and Wireless LAN. Using Cisco Routers, Switches, Firewalls, Alton’s load balancers, SSL Accelerators.
•Responsible for supporting and maintaining production applications and delivery services, using Apache, BEA Weblogic, Oracle 8.x and 9.x, JBoss, PostgreSQL. With Solaris, Linux, Windows NT 4, 2000, and 2003 servers.
•Designed and implementation of automated network and system monitoring and alerting using SiteScope.
•Designed and implementation of automated portal and web site reporting and tracking using NetTracker and WebTrends.
•Redesigned, implemented, and managed QA/Testing lab infrastructure to support multiple server hardware, OS, application, and testing configurations. Including OS, Solaris, Red Hat, SUSE, and Windows, Application Servers WebLogic, WebSphere, JBoss, Oracle, Database Servers, Oracle, PostgreSQL, MySQL, and MS SQL.
•Managed and support SilkPerformer, SlikTest, and WAPT for functional, regression and performance testing of Jamcracker software. Also used SiteScope, NetTracker, and in-house tools to provide performance monitoring, reporting and alerting.
•Implemented and managed demo, training, evaluation, and pilot web sites for internal and external access by customers, partners and for use by the sales, marketing and engineering teams.
•Developed and established disaster recovery, data backup, business continuity planning, and anti-virus procedures.
•Implementation, management, and support of Remote Access, SSL VPN and Network-to-Network VPN’s.
•Installation, deployment, and management of Windows 2000 and 2003 servers running WINS, DHCP and DNS servers.
•Remote management and support of network, servers, systems, and workstations.
•Managed and supported EDI and LDAP systems for web site to customer integration.
•Developed and established internal system, and network security procedures and audits.
•Provided organizational and risk assessments of IT staff skills, procedures, and infrastructure technology.
•Planned and consolidated collocation and data center space for production operations from 900 SqFt to 450 SqFt then to 80 Sqft for a overall annual cost saving of $500k.
•Advocated and executed the transition of the production operations infrastructure consisting of 150 Sun/Unix servers to a 15 Dell/Red Hat server environment.
•With the transition of the production infrastructure from Sun/Solaris to the Dell/Red Hat environment, we were able to reduce the Operations and IT staff from 11 down to three with an annual savings of $650k.
Fatbrain.com, Santa Clara, Ca (3/1998 - 3/2001)
Vice President of Information Technology – 2000-2001
Director of Information Technology - 1998-2000
•Direct management responsibilities for full-time and consulting personnel (team of 52 with five direct reports).
•Forecasting and administration of departmental budgets in excess of $7 million.
•Negotiated contracts and service level agreements with technical vendors, service providers, and consultants for services and products.
•Defined and managed the system re-engineering and deployment of Fatbrain’s eCommerce N-Tier system architecture.
•Worked closely with Accounting, Finance, Engineering, Operations, Sales, and Marketing organizations to ensure comprehensive and timely integration of IT based functions and services to meet their requirements.
•Built the entire IT/QA infrastructure for this major eCommerce company from the ground up in a space of one year.
•Evaluated emerging technologies for potential use in achieving operational efficiencies and increased productivity.
•Developed and implemented system data backup and a combination of onsite and offsite tape storage.
•Developed and implemented disaster recovery and emergency operation procedures and planning.
•Directly responsible for all Information Systems related actives, including 24x7 Network Operations Center - monitoring and response for all critical eCommerce and business systems and applications.
•Defined, developed, and oversee the support of 300+ production, QA, test, and development server infrastructure using Windows NT 4.0 and 2000 servers, Microsoft IIS and SQL server with in-house applications.
•Managed and supported EDI, PKMS, and SAP systems for finance, distribution, warehousing, and web site integration.
•Developed service center and helpdesk to support 400+ internal business, engineering, and customer service users.
•Managed and supported internal server applications including Microsoft Exchange, ScanMail, ServerProtect, Saleslogic, Visual SourceSafe, and Facetime. Also desktop and engineering applications including Microsoft office with Outlook, Visual Studio, Visual Basic, InocuLAN, Act!.
•Defined and developed the security infrastructure, including Internet, LAN/WAN, firewalls, load balancing VPN, logging, intrusion detection, virus protection, policy enforcement, and auditing.
•Defined and developed methodology and corresponding metrics to substantiate departmental performance and goals.
•Multiple large-scale system upgrades to support web site traffic and capacity requirements; projects included major structural changes to databases, search engine, web content servers, and network supporting infrastructure.
•Database Migration and upgrade projects for MS SQL 6.5 to 7.0, and then to SQL 2000.
•SAP Integration Project: implemented SD, IF, CO, and MM modules with front-end website(s) and databases as well as existing backend warehousing and fulfillment system.
Global Village Communication Inc, Sunnyvale, Ca (5/1997 – 3/1998)
Network and Systems Consultant
•Integrated Microsoft NT servers into a 500 + node Unix, Novell 3.1x, MAC environment. Installed, upgraded, and maintained network software and hardware, Windows NT Server 4.0, DNS, DHCP, and WINS Servers.
•Defined and developed a set of monthly metrics and reports to provide management on the Total Cost of Ownership.
•Managed and supported internal production network using Cisco 4000 and 4500 routers with 3Com switches using TCP/IP, IPX/SPX, and AppleTalk. Also redesigned and supported Engineering, R&D and QA lab networks.
•Responsible for Internet security, virus protection, server security policy enforcement, and auditing.
•Managed and supported Internet DMZ routers, servers, and Access Control Lists.
•Managed and supported WAN using T-1 Point-to-Point and Frame Relay connections to three remote manufacturing, customer service, and R&D sites.
•Migrated and consolidated from a Unix SendMail infrastructure to a Windows NT solution using Ipswich’s IMail server for email services including SMTP gateway, data storage, and Microsoft Outlook, Eudora, and web client access.
•Provided second level support for engineering groups using NT 4.0 Servers, NT 4.0 Workstations.
•Deployed and managed Remote Access using a combination of 3Com, Shiva and NT RAS to support PC, Unix, and MAC clients with Analog and ISDN services.
•Designed and implemented Ipswich’s WhatsUp Gold and Castle Rock to monitor Internet, LAN, WAN, Windows NT also Unix servers, internal business services and applications. Also to provide 24/7 alerting by email and pager.
•Implemented enterprise wide NT, UNIX, and Novell server backup solution using Cheyenne ARCserve and ARCserve agents.
KLA-Tencor Inc, San Jose, Ca (5/1995 – 5/1997)
Senior Systems Administrator – 1996 – 1997
Network/Systems Consultant – 1995 - 1996
•Directed a team of six network administrators and analysts on setting standards and day-to-day procedures.
•Senior administrator for all Netware and NT servers in KLA worldwide.
•Defined and set direction for migrating from Novell Netware to Microsoft NT and to upgrade all PC workstations to an NT 4.0 standard.
•Implemented server and user security and auditing at KLA-Tencor.
•Defined and set polices and procedures for server disk space storage, remote access, and workstation configuration.
•Set desktop software standard for KLA-Tencor.
•Integrated Microsoft NT servers into a 2000+ node SUN, Novell 3.12, 4.1 environments.
•Installed, troubleshoot and maintained network software and hardware and Windows NT Server 3.5x & 4.0, DHCP and WINS Servers.
•Deployed SMS 1.1, MS SQL 6.x, NT Workstation 3.5x, 4.0, and Windows 95.
•Designed and deployed remote access at the San Jose site. Using a combination of Shiva, Ascend, and NT RAS to support PC, MAC, and UNIX clients with Analog and ISDN services.
•Implemented enterprise wide Netware and NT server backup solution using Cheyenne ARCserve and JetServe.
•Provided requirements and evaluated IT vendors for the outsourcing of IT projects and help desk services.
Abbott Laboratories, Mountain View, Ca (2/1994 – 4/1995)
Systems Consultant
•Supported MIS in an 800-node multiplatform Novell, Windows NT, AS/400, DB/2, VAX, multiprotocol IPX/SPX TCP/IP SNA environment over a three-block campus.
•Integrated and migrated NT 3.5 Compaq Proliant servers into a Novell 3.1x environment. Installed, troubleshoot and maintained network software and hardware Windows NT Server 3.1 & 3.5, DHCP, WINS Servers, SMS 1.0, Microsoft TCP/IP, Novell 3.1x, NT Workstation 3.5, Windows for WorkGroups 3.11, MS Mail 3.2a, Rumba office.
Dina-Craft Inc, Santa Clara, CA (8/1992 – 2/1994)
Computer/Network Specialist
Kawasaki Wafer Technology, Santa Clara, Ca (11/1991 – 8/1992)
System Analyst/Computer Consultant
Stanford University, Stanford, Ca (5/1985 - 5/1991)
Systems Technician and Independent Consultant
Fairchild Camera and Instrument, Mountain View, Ca (2/1983 -4/1985)
Computer Technician
PROFESSIONAL REFERENCES:
•Available upon request.
SKILLS:
MANAGEMENT RELATED:
•Superb leadership, team building, development, and mentoring.
•Groups and teams managed. Server, Systems, Applications, Network, Security, Desktop, Helpdesk, QA, and Build/Release.
•Excellent judgment.
•Proficient interpersonal and diplomacy skills.
•Proven ability to lead, manage, and grow teams as large as 52 people.
•Administration and forecasting of departmental budgets in excess of $7 million.
•Proven ability to perform in stressful situations in a confident and positive manner.
•Proven ability to lower TCO and provide excellent service levels with minimal budget and resources.
•An ability to generate trust and build alliances with co-workers.
BUSINESS RELATED:
•A conceptual thinker - strategic as well as pragmatic.
•High integrity and intelligence
•Proficient writing skills.
•Excellent communication skills.
•An ability to function in a collaborative environment.
•Proficient negotiation ability and building strategic relationships with clients, partners, and vendors.
•Proficient project management and facilitating skills.
•Demonstrated consistent ability to deliver multiple projects and objectives on time and under budget.
•Proficient at organizing resources, establishing priorities, and deliverables.
TECHNOLOGY RELATED:
•IT infrastructure planning, management, and support.
•E-Commerce, Internet portal, Intranet, planning, management, and support.
•Data Center operations.
•Help Desk development and management.
•Desktop management and support.
•Disaster Recovery, planning, testing, and management.
•Data Backup and Recover Management.
•Network, system, and application monitoring, alerting, and reporting. SiteScope, Big Brother, and Ipswich.
•Remote Access. With VPN, SSL VPN, and Modems.
•Microsoft Windows Desktop. 95, 98, 2000 and XP.
•Microsoft Office. Outlook, Word, Excel, PowerPoint, Access, Project, Visio, FrontPage, and Publisher.
•Microsoft Server. NT, 4.0, 2000, and 2003.
•Microsoft Operations Framework “MOF”
•Microsoft Back office, Exchange, SQL server, IIS, and SMS.
•Reporting tools. Webtrends, NetTracker, Keynote, and in-house software.
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