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| Desktop Support, Systems Admin w/ A+, Network+, IBM, HP Certifications (oakland downtown) |
| Computers & Electronics : Linux & Other |
| 03/15/06 |
NOTE: ~~~~~~~~ OBJECTIVE!
PLEASE READ BEFORE CALLING ME ~~~~~~~~~
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(1.) Looking for any CONTRACTS for weekday AFTER 5pm and all day for weekend only. OR
(2.) FULL-TIME position: Must be permenant 40 hours / week
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BERNARD
Oakland, CA 94606
408-853-4745 (office)
be12nard@hotmail.com
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OBJECTIVE:
Seeking a Desktop Support / Systems Administrator / Computer Technician that needs networking, trouble-shooting, and communication skills.
EDUCATION:
Computer Science, University of California, Davis
Bachelor of Science (Major: 3.0 G.P.A.)
Related Course Work:
- Programming: 8 courses, including C++, Java, algorithm design, Tomcat in Linux environment.
- Networking -- TCP/IP, UDP, HTTP, ICMP protocols, DNS, LAN and WAN technologies, network layer protocols, transport layer protocols, sockets, Sendmail, client and server, UNIX network programming, network management, and computer networking applications
- Operating System -- Unix's system commands, kernels, file and I/O subsystems, process and inter-process communication / synchronization; virtual memory, utility programs, job-scheduling
- Database System -- SQL, ER Diagram, PL/SQL, Embedded SQL, Triggers
- Security System -- Robust Programming, Vulnerabilities Models Analysis (RISOS, PA), Penetration Studies, integrity models, policy, encryption and authentication, access control and host's login networking commands
WORKING EXPERIENCE:
Deskside Support Engineer
Compucom / IBM (Onsite at Cisco), 12/03 -- current
- Monitor with OTIS database for incoming Hot Swap requests for IBM ThinkPad laptops including T22, T23, T30, T30X and T40 in a busy environment
- Repair system board, CPU, memory, LCD panel, base assembly, fan and any other devices.
- Order parts in a daily basis; stock inventory
- Image operating system
- QA incoming laptops by performing diagnostic tests
- Images operating system by using Altirus and QA incoming laptops by performing diagnostic test on memory, hard disk, and other devices
- Desktop support on resolving tickets, reimage, exchange mail, back up, server restore, outlook migration, active directory, hardware and software troubleshooting
- Supporting 1000 Cisco employees onsite and remote
Systems Analyst
Compucom / IBM (Onsite at Applied Material), 9/03 -- 12/03, (Contract)
- Windows NT, 2000 to XP migration on desktops and IBM ThinkPad laptops
- Backup old images by Ghosting and restoring data on new systems (data migration)
- Trouble-shooting on TCP/IP connectivity on Windows 2000/NT
- Provide customer technical support on any technical issues (Lotus Notes, Office Suite, anti-virus software, user profile, systems file's migration…)
Windows XP Migration Roll Out Engineer
CNA, Contract
- Windows 2000 to XP and OS/2 Migration Project Roll Out -- Uploaded old data's file and user's personality data to a temporary server, installed new hardware (monitor, keyboard, NIC…) and processors, managed domains and local profiles, downloaded the company's updated programs, installed Windows XP, user's data and inspected security policy by using “quality control” for assurance the workstation and laptop for any error-free problems.
- Trouble-shoot and maintain the TCP/IP LAN networks in Win2000/XP environment
- Provide users' support for any technical questions for the new “roll out” images.
Desktop Support / IT Specialist
College of Alameda, 7/01 -- 11/04
- Install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment (Windows 2000/NT/XP/Linux).
- Provide day-to-day technical support to faculties, staffs and students for network infrastructure and internal desktop systems software and hardware and documents solution.
- Managesdaily LAN/WAN networks, including design, implementation, installation and maintenance of networks, network hardware, software, and servers
- Participate in development of information technology and infrastructure projects
- Install and configure switches, patch panel, gateway, hubs, bridges and other network hardware
- Maintain data integrity, virus prevention, file management for LAN, file system security or permission issues for the workstation and network environment in Windows 2000 and NT
- Ghost imaging (Symantec Ghost Enterprise, Altirus), printer installation or configuration
Computer Specialist
Evergreen Computer Int. Inc, 1/03 -- 11/03
- Upgrade, repair and assemble desktop computers (motherboard, CPU, memory, media drives and other components)
- Troubleshoot software problems and install programs and hardware drivers
- Post computer products on eBay and manage items on a daily basis
- Provide technical support for customers
- Manages items on eBay auctions
CERTIFICATIONS:
A+ Certification; Network+ Certification; IBM Desktop Systems; IBM Mobile Systems; Warranty Basics for Technicians; Servicing HP Mobile Computing Products; working on MCSE
SKILLS:
- Bilingual: fluent in English and Cantonese (written and spoken)
- Enthusiastic, proactive, self-directed, non-cynical, energetic, and willing to assume increased responsibility. Possess well developed organizational and planning skills
- Communicate highly technical information to both technical and non-technical personnel
- In-depth experience with Windows 95/98/2000/NT/XP; O/S2, Unix, Linux operating systems
- Familiar with Microsoft Word, Excel, FrontPage, PowerPoint, Outlook, WordPerfect, Acrobat Reader, WinZip, FTP, Telnet, HTML, Cascading Style Sheet (CSS), Symantec's Ghost, Altirus, Exchange server, Lotus Notes, Internet Explorer, Netscape, Norton Antivirus, McAfee Virus Scan and Internet.
- Network Cabling: coaxial cable, STP, UTP and Fiber optic
- Network Hardware: NIC, Hub, Repeater, Bridge, Switch, Router, Gateway, Modem, ISDN Adapter, CSU/DSU, Wireless Access Point, Proxy, Firewall, Cisco IP Phone, HP Handheld PDA
- Protocols: TCP/IP, UDP, ICMP, SMTP, FTP, TFTP, ARP, POP3, IMAP, TELNET, HTTP, HTTPS, NTP, SNMP, IPX/SPX, NetBEUI, AppleTalk
- WAN Technologies: ISDN, FDDI, ATM, Frame Relay, T-1/T-3, SONET
- Typing skills - 80 words per minute
REFERENCES & RECOMMENDATION LETTER: Available upon request
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