Stuart Gormley
9+ Years Experience in Technical Fields
A+ Certified Service Technician
Microsoft MCP
1242 Mason Street
San Francisco, CA 94108
Phone (415) 336-4581
E-mail MrStuartG@GMail.Com
Operating Systems:
Windows XP Pro, Windows 2000 Workstation & Server, Windows NT 4.0 Workstation (MCP) & Server, Windows 3.x, Windows 95/98,Macintosh OS 7.x-8.x, MS DOS 5.x-6.x
Applications and Tools:
Active Directory, Citrix Client & Server, Admin Studio 6.0, Wise Package Studio 5.1, Package Cleaner, Regmon, Filemon, Xcacls, RegDACL, Regperm, Ghost Multicast Server, Remedy, NetOp, MS Word, MS PowerPoint, Lotus Notes, Outlook 97 - 2003, MS Proxy Server, SMS, Net Term, Attachmate, Spinrite 6.0, Partition Magic, Norton System Works, McAfee Virus Scan, File Maker Pro 4.x, Zone Alarm, Fix-It Utilities 2003, SiSoft Sandra 2003 Professional, NeoTrace, Telnet, FTP, MS NetMeeting, ICQ, Quick Basic, 3.0, HTML, Netscape Navigator 3.0-4.5, Internet Explorer 3.0-5.5, WinZip, Adobe Acrobat, PhotoShop 3.0-8, Dreamweaver MX 2004, Flash MX 2004
Professional experience:
Desktop Support / Project Management (Contract)
Dec 2005 – February 2006 United Airlines San Francisco, CA
I managed a migration project of 200+ client systems from an HP Open Mail system to an Exchange 2003 server. Gathered and tracked user and system information in order to coordinate with each department regarding their cutover dates and expected outcomes. Responsible for responding to support requests from migrating users including troubleshooting and configuration of various Operating Systems including MS Windows 95/98/2000 and XP Pro in a Novell 4.11 environment. Provided technical expertise to users including explaining the differences between the Exchange 2003 and HP Open Mail systems e.g. server vs. local mail storage and the creation of Outlook rules. Created and distributed training documentation including an FAQ format based on user feedback. Trained MIS staff on the configuration of Outlook 97, 98, 2000 and 2003
Desktop Support
Sept 2005
Department of Human Services (Contract)
San Francisco, CA
Setup Computers, Printers and Ghost Multicast imaging of workstations. In addition I helped troubleshoot application problems including Office 2000,2003 and Lotus Notes 5.5 - 6.5 application issues.
Prescreen Engineer
Aug 2004 Jan 2005
Blue Shield (Contract)
San Francisco, CA
Assisted MSI packagers researching, troubleshooting and documenting applications in preparation for MSI packaging and distribution on Windows XP Professional. Wrote detailed setup and testing instructions, worked with end-users to obtain documentation and software as well as ascertain applications function within departmental structure. Obtained experience-packaging applications using Admin Studio 6.
Network Technician / Tier II Desktop Support
Nov 2000 - Dec 2003
Marin General Hospital (Fulltime Employee)
Greenbrae, CA
Tier II Desktop support. Worked as liaison between Desktop Support and Network Administration staff. Primary procedures writer for MIS department. Responsible for training of Desktop support team. Implemented several Hospital wide Client / Server information systems. Worked with vendors in conjunction with assessment and ordering new equipment and computer hardware. Implemented first wireless network at the Hospital. Responsible for creating and troubleshooting Citrix accounts including Citrix server problems. Primary technician responsible for implementation and troubleshooting of laptops for senior staff. Responsible for assessment and resolution of virus threats to network. Regularly used Active Directory to Administer User Accounts and Network Resources. Heavily involved with Hospital wide rollout of over one thousand PCs and severs to Windows 2000. Worked with Desktop Engineers to assess users application needs and compatibility with Windows 2000. Provided Desktop Engineers with Prescreen data sheets and written commentary of application assessments to facilitate best course of action. Worked with users to insure transitions were successful including documentation and training. Involved with the QA assessment of MSI Packages.
Kaiser Permanente (Contract)
March 00 - November 2000
Rohnert Park, CA
Installation of RAS connections for Kaiser Permanente employees, including Lotus Notes. Installation and Configuration of proprietary Client side software for Kaiser Permanente including troubleshooting of network related problems. Setting up peer-to-peer and small server-based networks including NT server based configurations using TCP/IP. Built computer systems to order, updated and maintained hardware and software products for private customers. Installed video cards, motherboards, and Network cards. Installation of various Operating Systems including Windows 2000 Pro, Windows 95/98 NT Workstation and Server 4.0.
PC / LAN Administrator
April 99 March 00 (Contract)
Kaiser Permanente Santa Rosa, CA
Responsible for supporting over five hundred users with PC and LAN related issues including: BIOS upgrades to the following types of computers: Compaq Deskpro 2000/4000/6000/6000EN, Researching and determining the Y2K readiness of computer hardware and two Operating Systems (OS): Windows 95 and Windows NT 4.0. Performing upgrades to BIOS and OS as deemed necessary. Creation and editing of batch files to perform various functions. Installation and configuration of Attachmate client software to TN3270 mainframe. Remote software installations and management of workstations via SMS. Use of File Maker Pro to track status of upgrade progress. Effectively convey technical information to Kaiser Permanente physicians and administrative personnel on use of Windows 95/NT, MS Word, Internet Explorer, Netscape Navigator, and additional
Applications. To address user problems, encompassing mainframe client issues, various hardware and software problems including emergency repair on Windows NT Workstation editing of registry and ini files. Setup and configuration of client software in conjunction with ODBC drivers. Trouble-shooting for Windows NT 4.0 OS, Windows 95 OS, local and network printing for PC and Mainframe, user profile issues, memory conflicts, video and sound applications with installation of proper drivers.
Helpdesk/Desktop Support
Feb 1999-March 1999
Strada (Contract)
Rohnert Park, CA
Installation of new hardware including modems, sound cards CD-ROM and hard drives. Create Internet email accounts via proxy server in addition to User accounts in Windows NT Server Domain. Set up of Windows NT Server. Installation and configuration of Novell Client Software, Mainframe Terminal Emulators, and MS Outlook 97/98 for MS Exchange Server. Extensive knowledge and use of video and sound applications as well as Microsoft Office for MS Windows 95 and Windows NT 4.0 Workstation environments. Y2K upgrades to various applications and system BIOS. Trouble-shooting for Jetdirect and local and network printing. Responsible for daily backup of computer network.
Network and Computer Hardware Consultant
July 1998 - Feb 1999
TC Technical Services (Contract)
North Bay
Built computer systems, updated and maintained hardware and software products for private customers. Installed video cards, motherboards, network cards, CD-ROM drives, Windows 95/98 OS, NT Workstation and hard drives. Updated software and drivers for all hardware components. Set up peer-to-peer and small server-based networks, setup and configuration of network printers using Jetdirect cards. Internet Protocol (IP) addresses and subnet masks. Installation and configuration of dial-up networking and NT Server as a Primary Domain Controller (PDC). Setup of user accounts, profiles and home directories.
Technical Support/ Customer Service Representative
Aug 1997 June 1998
Nelson/Mindscape Inc. (Contract)
Novato, CA
Trouble shooting of 100+ Mindscape programs running on MS DOS 5.0-6.22, MS Windows 3.x-95, and Macintosh OS 7.1-8.0 including: PrintMaster Platinum, Mavis Beacon Teaches Typing, ChessMaster 2000-5500, National Geographic 108 years, Inside the SAT and ACT 95-98, Adam: the Inside Story, Lego Island, and Grolier’s Multimedia Encyclopedia 95-98. Received 30+ incoming calls, e-mails and faxes daily. Solved printer problems on all HP, Cannon, Lexmark, Epson and Apple Color Style Writer printers. Solved Terminate and Stay Resident (TSR) conflicts, memory leaks and IRQ conflicts. Educated customers on how to update drivers for multiple video cards, sound card and printer models and in using Windows 3.x-95 and Macintosh 7.1-80 operating systems. Instructed customers to use Mindscape products in conjunction with MS Word, PhotoShop 3.0-4.0, Adobe Illustrator and Paint Shop Pro and in creating projects with the PrintMaster series to import and export graphics, create and print address books, business cards and banners.
Desktop Support
June 1997 - July 1997
Interim/State Farm Insurance (Contract)
Rohnert Park, CA
Installed and configured Windows NT Workstation and MS Office 97 on desktop and laptop computers for field agents. Received 15+ work orders daily from the Information Services (IS) Department in a work environment serving 500 users. Installation of hard drives, CD-ROMs, floppy drives, video and network cards. Instructed users in Windows 95 and NT WorkStation OS including Directory/File management and maintenance. Installed and configured protocols, IP addresses, subnet masks, and default gateways.
Technical Support / Assistant Manager
May 1996 - June 1997
Nelson and Volt/Broderbund Software (Contract)
Novato, CA
Technical support and customer service for Broderbund software including Print Shop, Carmen Sandi ego, Family Tree Maker and Learning Advantage Library. Provided 25+ customers daily with technical assistance for programs running on Windows 3.x-95 and Macintosh 7.1-7.6 OS. Processed product upgrade requests. Resolved problems related to TSR conflicts, memory shortages, and printer problems on HP, Cannon, Epson and Apple Printers. Management and training of Direct Mail Department personnel. Authorship of procedural manual and protocol implementation for software shipping.
Education and Certifications:
2006 MCP XP Pro in progress
2005 San Francisco State, Communications
2000 CompTIA A+ Certified Service Technician
1999 Microsoft Microsoft Networking Essentials
1998 Microsoft NT Workstation Microsoft Certified Professional
1998 Santa Rosa Jr. College Santa Rosa, CA Computer Courses AA Degree
1995 San Francisco State University San Francisco, CA Psychology Major
1993 Santa Rosa Junior College Santa Rosa, CA General Education
References are available upon request
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