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| Data Storage, Recovery, and Audio Expert |
| Real Estate : Commercial for Sale |
| 03/15/06 |
IT professional with experience in end user support, storage technology, and usage and development of software solutions seeks an opportunity to tie in a deep interest in audio and music production to career goals.
Remote Data Recovery Engineer | Ontrack Data Recovery | Eden Prairie, MN 2004-present
• Provide data recovery solutions via internet to customers experiencing many different data loss situations on a wide variety of hardware platforms and configurations.
• Extensive usage and testing of proprietary software solutions.
• Providing expert consulting and support to sales staff regarding the best course of action on new recovery opportunities.
• In-depth communications and troubleshooting with software development team towards Just-In-Time solutions.
• Working with a small, highly focused, detail-oriented team to provide the highest quality solution in the quickest time frame for the customer.
Technical Support Specialist | Ontrack Data Recovery | Eden Prairie, MN 2000-2004
• Provided support to end users of data recovery, disk management, and retail software.
• Exposure to a huge variety of knowledge levels of individual users.
• Served as primary support technician and internal Q&A resource on new PowerControls mailbox restore software for Microsoft Exchange.
• Participated in rollout, testing, and initial support calls on a variety of new software products.
Local disk jockey and event promoter | self-employed | Minneapolis, MN 2001-present
• Exposing audiences to a wide variety of under-appreciated forms of music.
• Working closely with artists, venue owners, sound technicians, and other promoters to ensure the best audience experience possible.
• Currently putting a large amount of time and effort into music production via software such as Ableton Live, Propellerheads Reason, and Orion by Synapse Audio in addition to audio hardware such as turntables and drum machines.
Computer Technician | Best Buy Superstores | Minnetonka, MN 1999-2000
• Gained exposure to a wide variety of PC hardware and software platforms
• Refined troubleshooting techniques
• Improved customer services skills
• Assisted sales staff and management with customer concerns
Panasonic Point-of-sale Setup Technician | Retail Data Systems | Eden Prairie, MN 1997-1999
• Served as hardware setup and staging technician for Panasonic JS5xxx and JS7xxx point-of-sale systems
• Assisted in rollout of hundreds of register systems nationwide
• Served as primary troubleshooting resource for clients including Dairy Queen, Caribou Coffee, and Old Country Buffet
• Assisted in on-site installation and service calls
Education:
Ableton Live Pro Schools | Institute of Professional Recording | Minneapolis, MN 2004
Implementing and Managing Exchange Server 2000 | Benchmark Learning | Edina MN 2003
Implementing Windows 2000 Active Directory Services | Benchmark Learning | Edina MN 2003
Implementing Windows 2000 Professional and Server | Benchmark Learning | Edina MN 2003
Associate Applied Science - Electronics Technology | Brown Institute | Minneapolis MN 1997
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