STEVE T JOHNSON
3180 Oak Rd # 207
Walnut Creek, CA 94597
(925) 287-0794 Home
(415) 385-2600 Mobile
Experience with training employees to operate computers, make reservations, problem solve and give excellent customer service.
Designing training material, lesson plans and a training database.
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SKILLS
Customer Service Instructing
Counseling and Conflict Resolution
Problem Solving and Data Entry
Communication and Telephone Etiquette
Performance Evaluating
Sales Techniques
Management
TECHNICAL
Microsoft Office
Windows 95, 98, NT, 2000, XP
Basic PC Upgrading & Networking
EXPERIENCE_____________________________________________________________________
DESIGN WITHIN REACH, San Francisco, California
Sales and Customer Service Rep, June 2002 to Present
-Work in a call center environment-answering customers’ questions about products and services.
Provide assistance with choosing the best furniture for the customer’s needs.
Also, provide help with solving shipping and product problems as they arise.
ALLIANT INTL UNIVERSITY, San Francisco, California
Telecounselor, Data Entry, March 2002 to July 2002
-Communicate with perspective graduate students regarding enrollment, financial aid and answer any questions they may have. (Part-time Temporary)
UNITED AIRLINES, San Francisco, California
Instructor, Field Services, December 1991 to November 2001
-Trained new employees to make reservations on the computer system, research information, assist customers with solving problems and using proper communication etiquette. Provided counseling to help employees improve selling techniques and customer service skills. Administered performance reviews, discussed medical benefits and assisted fellow instructors with computer problem issues.
EDUCATION_______________________________________________________________________
City College of San Francisco; Computer Hardware, Operating Systems
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