Susan Ho
susanho94121@yahoo.com
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QUALIFICATIONS
Outgoing, punctual, friendly, optimistic person. Possesses strong analytical skills, is an innovative thinker, quick learner, and close listener. Goal oriented. I enjoy working with other people, and use sharp intuition in order to solve problems as efficiently as possible. Very accurate and efficient with data entry.
Knowledgeable in Microsoft Word & Excel
Well-versed in IBM’s A-PLUS program module for the AS/400
Able to type 65+ words-per-minute
Excellent verbal and written communication skills
Intermediate understanding of Microsoft Windows 95/98/2000/XP
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WORK HISTORY
06/2002 - Present Dispenser Beverages, Inc. San Leandro, CA
Customer Service- Product Distribution
Responsible for processing product distribution orders. Also performs heavy data entry, monitoring multi-line telephone, taking service calls and dispatching to technicians, provides administrative support, responsible for mild purchasing.
02/2000 - 04/2002 Angelina’s Deli/Café San Francisco, CA
Customer Service
Provided front counter support, manning cash register, preparing food and beverage orders, assisting in restocking, and answering phones.
06/1999 - 09/1999 Learningsmith, Inc. San Francisco, CA
Customer Service
Responsibilities included working cash register, processing shipping, organizing store merchandise, and answering phones.
04/1999 - 06/1999 San Francisco School-to-Career Partnership
Student Employee
Matched with employee of The Palace Hotel in San Francisco, CA; was introduced to hotel operations regarding concierge and front desk procedures.
05/1999 San Francisco Bay To Breakers
Volunteer
Volunteered through high school organization; organized set-up of volunteer team, as well as set-up of race finish line; acted as cheering committee for runners; mild customer service.
04/1999 March Of Dimes Walkathon San Francisco, CA
Volunteer
Organized production line of volunteers to pack "goody bags" for runners; mild customer service.
06/1999-08/1999 California Pacific Medical Center San Francisco, CA
Volunteer
Ambulatory Surgery Unit; Assisted nurses with paperwork such as charts; aided patients with domestic needs; worked briefly in transport (delivering goods around hospital, wheelchair operation/control/safety); customer service (answering phones, giving directions to family members etc.); discharging patients (utilizing wheelchair skills.)
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EDUCATION
Chabot College, Hayward, CA. 2003
San Francisco State University, Undergraduate student.
2000-2002
George Washington High School, San Francisco, CA.,
Class of 2000.
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ACTIVITIES
Lifesavers Club, GWHS, Coordinator 1999-2000
Educated and counseled students who had been caught smoking on campus; educated myself on affects of smoking; organized presentations around the city, as well as programs to support smoke-free schools.
Global Careers and Communications, GWHS 1998-1999
Program that identifies students with the businesses and careers associated with Travel and Tourism; mentor-matching; summer internships.
Salary requirement $35K+
REFERENCES AVAILABLE ON REQUEST.
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