Sigaba is looking for a qualified candidate fill the position of Customer Support Engineer.
This person will be responsible for supporting the full Sigaba product suite installed at Enterprise level customers and resellers. The ideal candidate will have experience supporting enterprise software at Fortune 500 clients.
Responsibilities:
- Provide support for Sigaba's products via phone and email
- Assist customers with product installations
- Work with Engineering and QA to resolve customer issues
- Participate in internal bug review meetings
- Write Support documentation such as FAQ's and TechNotes
Required skills:
- Minimum 2 years Customer Support experience
- Excellent oral and written communication skills
- Strong diagnostic and troubleshooting skills
- Knowledge of the installation, configuration, and maintenance of server software, ideally mail servers
- Technical proficiency with operating systems, in particular Windows 2000 and Solaris
- Technical proficiency with email applications such as MS Outlook, Lotus Notes, and Novell Groupwise
- Strong understanding of networking, DNS, SMTP, POP3, Mail Transfer Agents and Mail User Agents
- Ability to work as part of a team
Desired skills:
- Previous IT administration experience
- Experience with security products or Internet security technologies
- Experience with database (SQL) applications
- Knowledge of HTTP and XML
- Knowledge of C++ and/or Java
Interested parties, please send your text, MSWord or PDF resume to jobs@sigaba.com with the subject line "Customer Support Engineer - ED003-444".
|
