Driven, hard working individual seeking Customer Service,Tech Support, Administrative Assistant, or Mangement position.
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Dear Hiring Manager,
I am currently seeking employment with a stable company that is seeking
a hard working professional employee. My resume is displayed below for
your review. As I'm sure you will see in my resume I have management experience,
strong customer service skills, and extensive technical knowledge and
experience. I'm very motivated, responsible, dependable, professional,
and detail oriented. I'm confident that I can be a great asset to your
company being I'm always eager to make a difference. I thank you for your
time, and hope to have the chance to speak with you in person. I can be
reached at (707) 843-0277.
If you cannot reach me please leave me a message and I
will get back to you as soon as possible.
Sincerely,
Ernie L. Rodrigues
To receive formatted fax copy of my resume please contact me at the
number listed above.
Or you can fax me a request at (707) 568-7747 and I will fax one out promptly.
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Ernie Rodrigues
3939 Arthur Ashe Circle
Santa Rosa, CA 95407
(707) 843-0277
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SUMMARY OF QUALIFICATIONS
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| · Strong Customer Service |
· Network Support |
· Payroll Procedure |
· 50 + WPM typing |
| ·Management Experience |
· Computer Repair |
· Issue Resolution |
· Employee Training |
| · Employee Scheduling |
· Call Escalations |
· Website Design |
· Staffing |
| · Self Starter |
· Sales Experience |
· Graphic Design |
· Inventory Control |
| · Windows XP/2000/ME/98 |
· MS Word |
· MS Excel |
· MS Outlook |
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EMPLOYMENT HISTORY
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| Help Desk / Customer Service, Homecomings Financial, Petaluma
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2005-2006
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| Assisted loan officers and brokers in evaluating loans that
are not receiving electronic approval through Loan evaluation website. Advised
users of loan submission guidlines. Manipulated borrowers data to obtain
loan approvals. Modified users system to make compatible with loan evaluation
interface. Assisted users with gaining knowledge of loan program criteria.
Provided troublshooting techniques to diagnose issue that existed with loan
evaluation interface. |
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| Customer Service/ Supervisor/Project Manager, SBC, Rohnert
Park |
2003-2005
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| Answered inbound calls and assist customers in gaining knowledge
about products and services. Resolved billing issues. Assisted customer
service representatives by taking over calls when issue could not be resolved
or a supervisor had been requested. Created job process for new department
being relocated to the Rohnert Park call center. Managed all aspect of the
new department including delegation of work, monitoring of multiple representatives
job performance, trained employees on project procedure. Created documentation
of job procedures to be used as a tool for future training purposes. |
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| Computer Support Specialist, North Bay Solutions / North Bay
Live, Santa Rosa |
1996-2006
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| Built, repaired, and upgraded computer systems upon request.
Assisted clients in gaining knowledge about computer applications, as well
as general usability issues. Maintained all aspects of the network including
authentification, printing, and speed issues. Developed and updated websites
as needed. Assisted clientsf in learning about network resources, and capabilities.
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| Store Manager, Blockbuster Video, Santa Rosa |
1998-1999
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| Raised used product sales by 10% the highest in the district.
Assisted employees with gaining knowledge of company policy. Scheduled for
thirteen staff members. Worked to obtain highest levels of customer satisfaction
keeping in mind the company goals. |
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| Web Consultant/Technical Support Representative, Multi-Media
Live, Novato |
1998-1998
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| Assisted Customer’s with learning about Internet websites
and website modification ideas. Provided tips and instruction on how appearance
and use of effective marketing techniques make websites more appealing to
consumers. Taught client’s about how different browser’s and hardware
effects speed and overall appearance of their website. Handled all platinum
accounts. |
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| Advanced Technical Support Representative, Volt
Services / Broderbund Software |
1996-1998
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Answered incoming calls. Placed orders. Registered customers
using client database software. Handled dissatisfied customers and ensured
customer satisfaction within company policy. Technical support for 140 plus
software titles. Provided feedback to supervisor in regard to performance
of technicians working at lower level. Recognized for exceeding quotas for
technical support department sales.
Additional Management Experience: Bradley Video (Manager) , Radio Shack
(Assistant Manager) |
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EDUCATION
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| Empire College, Santa Rosa - Associates Degree - Computer
and Information Science |
2002
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| Anthony's Schools, Santa Rosa - Real Estate courses
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2001
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| Broderbund Software, Novato - Advanced Technician Certification
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1997
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| Mendocino College, Ukiah - Business Computer Application
& Electronics Technology |
1995
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Yuba College, Clearlake - Computer Science & Business Computer
Application
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1993
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