Dear Hiring Executive,
I am interested in employment with your organization. Please find my resume enclosed.
As you will see, I have established a solid history in diverse environments. I possess excellent interpersonal skills and expertise in customer service, administration, relationship management/maintenance, training and quality control. My work ethic is founded on a whatever-it-takes attitude and diligent persistence to ensure all projects are professionally completed.
I would like to contribute and utilize my skills and abilities with your organization. Should you need a self-motivated individual, please call me for an interview.
Thank you for this initial consideration. I look forward to speaking with you in the near future.
Sincerely,
Jeny Rostoni
Objective
To apply extensive administrative experience in a challenging and creative environment. The desired position will utilize strong organizational and communication skills as well as an aptitude for interpersonal relations.
Work History
Willitts Designs
Customer Service
June 2004-Present
Responsible for professionally answering a high number of daily volume of calls, involving ordering questions, canceling previously placed orders, and issuing call tags for damaged or incorrectly shipped product
Provides flawless customer care
Help train new and current employees
Processes orders
Take credit card payments for processing, and ran both pre and post authorizations of credit cards
Set up and activate new accounts and perform account and order maintenance
Willitts Designs
Product Development Assistant
April 2003-June 2004
Helped to create spreadsheets to track preliminary and final line lists of products in development
Assisted art directors in the review of product
Communicated and responded to vendor/factory faxes and questions in a consistent and timely manner
Worked with sales and purchasing departments to ensure the timely delivery of all sales samples to all necessary locations
Prepared materials for shipping and tracked packages when needed
Tracked and filed all pre-production samples and correlating paperwork
Betta Products
Sales Administrator
June 2002-September 2002
Produced and maintained Excel spreadsheets
Established and maintained relations with customers and outside sales representatives
Shipped packages
Produced and maintained quote sheets for customers
Collected product samples for current and prospective customers
Restoration Hardware
Customer Service Trainer
October 1999-August 2001
Answered calls from both store level and from customers
Spoke through phone calls and email with vendors and distribution centers across the country to help solve customer issues
Helped implement the Total Quality Management (TQM) report
Created and implemented company wide order cancellation procedures
Trained new employees
Helped launch furniture delivery department
Ran department phone call statistics
Computer Skills
MS Word, MS Excel, Outlook, 10 key by touch (10,000 KPH), 43 WPM (certified) QuickBooks, Internet, Access, Winsol/Pointforce Enterprises, Global Payments Retail Advantage, Crystal Reports
Job Related Training
Formal Advanced Excel Training
Education
Terra Linda High School (1992-1996)
Santa Rosa Junior College
Culinary Arts (2005)
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