Ann Marie Spainhower
218 Warren Drive
Vacaville, CA 95687
(707) 469-8592 Home
OBJECTIVE Customer Service Representative / Sales Representative
SPECIAL SKILLS
• Fifteen years customer service experience
• Four years sales experience
• PBX skills
• Excellent English and communication skills
• M/S Office, Goldmine, Experian software, network systems experience
• Management experience
• Wholesale mortgage experience
• Field Representative experience
• Cash Handling experience
EMPLOYMENT EXPERIENCE
01/01 to 12/05 Personal Rental Property Management
Primary person in charge of the restoration and maintenance of my own rental
property located in Fairfield, Ca. Collection of rent payments, book-keeping
and maintenance of all tax records.
3/00 to 12/00 Valuestar Inc., Oakland, CA
Data Specialist
Extensive customer interaction representing Valuestar at the client’s place of business in a professional manner. Various methods used to collect and cross reference records and information. Territories covered were Contra Costa, Solano, Sonoma and Napa counties.
10/98 to 10/99 GN MORTGAGE, Concord, CA
Loan Production Assistant
Primary responsibility include distribution of incoming correspondence, document orders, faxing to clients, filing, copying, computer work, and the provision of administrative and phone support for the underwriters.
12/97 to 3/98 FIDELITY NATIONAL TITLE COMPANY, Walnut Creek, CA
Order Desk/Title Department
Performed various tasks including running TRW’s, Tax Rolls, Pulling maps, updating files and switchboard relief.
6/95 to 6/97 PROFESSIONAL RESOURCE SCREENING INC., Martinez, CA
Supervisor/Administrative Assistant/Investigation
Pre-employment screening, verify: employment, education, analyze credit reports, court records, driver’s license record check, responsible for several accounts, computer work, faxing to clients, supervising five employees.
3/93 to 7/95 Home Depot, Concord, CA
Customer Service Representative
Responsible for customer service, cashiering, credit card assistance, special order desk, and operation of PBX systems.
EDUCATION
1984 - 1988 Diablo Valley College, Pleasant Hill
Started Business coursework
1984 Ygnacio Valley High School, Concord
Graduated
REFERENCES Available upon request.
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