Job Summary
HomeGain, one of the top 50 companies in the bay area is looking a Customer Relations Specialist to work closely with HomeGain’s most active users – real estate agents. Answer questions via phone and email, navigate agents through product changes, and assist agents with overall functionality of the HomeGain website to maximize their success.
Ideal Candidate
· A person who takes pride in and is committed to providing suburb customer support and service to our agent partners
· Demonstrated friendly, professional “can do” attitude
· Residential real estate background a plus!
· Bachelor’s degree
Duties & Responsibilities
· Respond to Agent inquires via phone and through email
· Train agents with any and all navigational changes
· Run email campaigns
· Maintain data integrity and upkeep of database
· Running queries and reports using Microsoft Access
· Maintenance and development of CS Manual
· Process applications and cancellations
· Research through email, phone and online resources
· Miscellaneous ad hoc projects as needed
· Other administrative projects
· Provide general website tech support to agent partners when needed
Required
· Minimum 2+ years customer service or account management experience, ideally from an Internet company
· Strong problem solving skills
· Excellent communication skills both verbal and written
· Excellent interpersonal skills, demonstrated proactive service approach
· Self motivated person who works independently and is able to take direction
· Skilled with general Internet navigation
· Strong use of MS Office: Word, Excel and Access & HTML
· Strong administrative skills; proficient typing and data entry
· Proven time management skills, able to work both reactive and proactively to satisfy agent inquiries
Please send resumes to jobs@homegain.com
The Internet leader in the multi-billion dollar real estate industry, HomeGain addresses the needs of home sellers and buyers. Ranked as one of nation's fastest-growing companies, HomeGain the place where buyers and sellers are connected to the best local real estate agents and brokers from a nationwide network to help with the biggest financial decision of their lives. Over 4.5 million unique visitors a month access a full range of home buying and selling tools, services and content to research home listings, value a property, prepare a home for sale, secure a loan, arrange a move, or make home improvements.
HomeGain is a subsidiary of Classified Ventures, LLC. A strategic joint venture 100% owned and funded by six large media partners whose objectives are to collectively capitalize on the revenue growth in the online classified advertising categories of automotive, apartments, and real estate.
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