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| Computer/Customer Service Position (hercules, pinole, san pablo, el sob) |
| Antiques & Collectables : Old Furniture |
| 03/15/06 |
Wayne Yamahiro
5843 Ralston Avenue
Richmond, CA 94805
Phone: (510) 232-6664
E-Mail: roytoshwayne@yahoo.com
Objective
Looking for a challenging position that allows me to use my proven computer and customer service skills.
Skills:
Windows XP
MS Word 2003
MS Excel 2003
MS PowerPoint 2003
MS Access 2003
Customer Service
Internet/E-Mail
10-Key by touch
QuickBooks Pro
Detail Oriented
Work Experience
Computer Instructor: Worldwide Educational Services, San Pablo, CA. 1996-2006
Trained people, who are unemployed or employed, on computers. Taught them the latest software (MS Office Suite, Accounting and Medical) that is being used today in the working industry. Set up, upgraded, and troubleshoot all of the computers being used in the school. Kept attendance records on all students. Typed up monthly progress reports on all students and sent a copy of the report to their respective counselors. Reviewed all computer assignments of students and went over anything they did not understand.
Sales Associate: Toys R Us, Pinole CA 1989-2005
Helped customers with their questions and complaints in person or on the phone. Worked on multiple projects at the same time to meet same day deadlines. Stock shelves with merchandise according to aisle layouts. Printed out computerized pricing labels for merchandise. Performed warehouse duties of the store: unloading trucks, auditing merchandise, and assembling ride-on toys and juvenile furniture. Trained new employees: on how to use the cash register, on reading aisle layouts so they can merchandise the shelves correctly, and how to find a certain item for a customer in the storeroom by using the store computers. Created merchandise reports and forms using Microsoft Access.
Education and Certifications
Microsoft Word 2000 Specialist Certification
February 2004
Microsoft Excel 2002 Expert Certification
April 2004
Diablo Valley College 1/2000-5/2002
Cisco Routers and Networking Computers
Computer Learning Center
Certificate-Computerized Business Systems
Cal State University at Hayward
B.A. Liberal Studies
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