Kenneth E. Cooper
1416 Meadowlark Lane
Petaluma, CA 94954
707-781-6958 home
415-860-3067 cell
kenecooper@netscape.net
Summary of Qualifications:
Hard working, motivated individual with strong customer service focus. Experienced in desktop support and local area networks, with 10+ years customer service for a national office solutions sales and service corporation.
Technical Summary:
MS Office, Windows NT/2000/XP, HTML programming, Symantec Ghost, Anti-Virus Software, Dell, Compaq, Gateway, HP, IBM/IBM Clones, Telecom systems, Printers, Scanners, Copiers
Summary of Experience:
2/2005 to 1/2006
Bedford Micro Solutions, San Rafael, CA
Computer Technician
Managed the repair processes of both new and used Desktops and related peripheral equipment (scanners, printers, etc.)
Desktop Hardware and Software diagnosis, repair, upgrades and pre-sales testing
Build Bedford Micro branded Intel clone workstations and servers
Reporting directly to president of Bedford Micro, supervised computer technicians and assigned daily tasks
Evaluated usability of various types of pre-owned or obsolete office equipment
Environment: Windows NT/2000/XP, Symantec Ghost, Anti-Virus Software, Dell, Compaq, Gateway, HP, IBM/IBM Clones, Telecom systems, Printers, Scanners, Copiers
1/1999 to present (ongoing)
Independent Consultant, Petaluma, CA
Computer and Network Support
Work with various clients throughout the Bay Area. Set up and configure LANs and troubleshoot network issues. Install CAT5 cabling, install PC’s and connect to networks.
Environment: Microsoft Office Suite, Windows 95/98/NT/2000/XP, NT Server, CISCO routers, hubs, HTML coding, Antivirus software
11/1993 to 12/2004
IKON Office Solutions, Walnut Creek/Petaluma, CA
Field Service Technician
Responsible for servicing clients throughout the Bay Area. Provided exemplary customer service, and earned “Bronze Medal” award for Teamwork.
Provided full support on the Canon and Sharp lines of office equipment. Serviced standalone as well as connected equipment. Managed own territory and machines in field. Responsible for 100+ accounts including Agilent Technologies, Fireman’s Fund Insurance, Lucas Films PG&E, Comcast and Kinkos. Assisted and mentored other technicians, as required, and escalated issues to management as needed. Trained customers on machine operations and features. Repsonsible for troubleshooting connectivity issues on state of the art line of multi-function digital copiers.
Environment: MS Office, Canon and Sharp copiers
10/1992 to10/1993
Copy Station, San Francisco/Oakland, CA
Office Manager
Responsible for a variety of functions, such as tracking daily receipts and expenses, establishing new client accounts and servicing copiers. Provided customer service to wide base of clientele. Supervised a 10-person operation, and was responsible for employee reviews.
Environment: MS Office, Canon and Sharp Copiers
7/1991 to 9/1992
AIM Delivery, San Francisco, CA
Office Manager/Customer Service Representative
Received incoming requests for pickup and delivery, and communicated to dispatchers. Computed commission calculations for staff employees. Entered daily activity into existing customer database.
Environment: MS Office, proprietary database
6/1987 to 5/1991
Kinnear Garage Doors/Wayne Dalton, Portland, OR
Assembler
Responsible for assembly and quality control of manufactured wood overhead garage doors. Received incoming orders and formulated designs based on customer specifications.
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