Qualifications
• Strong writing and analytical skills
• Strong organizational and multitasking skills
• Hard working in both a self-motivated or team setting
• Excellent written and oral communication skills
• Experienced with MS Word, Excel, Outlook, PowerPoint, Publisher, GBS Agency Expert, Salesforce, FileMaker Pro, IrfanView and typing skills
Professional Experience
(February 2006-Present) YOUTH NOISE, San Francisco CA
Development Assistant
• Updates and maintains database using Salesforce
• Assists in marketing efforts by creating mailers using MS Word and Publisher
• Creates/maintains reports using Excel and Publisher
(September 2005-Present) Los Altos Town Crier, Los Altos CA
Freelance Writer
• Researches and writes stories for publication
(March 2004-January 2006) MassMutual Financial Group, San Francisco CA
Executive Sales Assistant
• Provided administrative support to two Financial Advisors/Planners and one Sr. Vice President
• Utilized exceptional organizational skills in assisting multiple agents while working as sole assistant
• Assisted in marketing efforts by processing bulk mail and creating marketing collateral which included mailers and brochures developed using MS Word, Excel and Publisher
• Answered phones, greeted clients and scheduled appointments
• Created, updated and maintained client files via GBS Agency Expert database
• Prepared all written correspondence for Financial Advisors
• Developed detailed reports using MS Word and Excel; Utilized Excel to create mail merges, phone lists, track office information and use as temporary files prior to data entry
• Managed office calendars
• Created and maintained highly organizational filing systems
• Ensured all compliance standards were met and maintained
• Responded to incoming customer service and account management inquiries
• Oversaw the support of office machinery and ordered office supplies
• Sorted and distributed mail, packages, faxes and interoffice memorandums
(February 2004-September 2005) Black Rock Geographics, San Francisco CA
Marketing Data Specialist
• Gathers marketing data
• Data analysis
(September 2003-December 2003) 7x7 Magazine, San Francisco CA
Editorial Assistant/Intern
• Facilitated projects and coordinated stories with peers
• Under the direct supervision of editor, researched, edited and wrote stories for publication
• Performed quality control by fact checking stories and editing grammar, spelling and punctuation
(September 2003-December 2003) [X]Press Magazine, San Francisco CA
Copy editor
• Facilitated projects and coordinated stories with peers
• Under the direct supervision of editor, researched, edited and wrote stories for publication
• Performed quality control by fact checking stories and editing grammar, spelling and punctuation
(March 2002 -May 2003) Asian Student Union, San Francisco CA
Intern
• Planned and coordinated various activities for cultural events
• Assisted in the advertisement and marketing of activities for Asian Pacific Islander month (May)
(October 2001-December 2001) YWCA Chinatown, San Francisco CA
After school tutor and mentor
• Served as a role model/mentor to students
• Assisted elementary school students with homework
• Supervised child play and assisted faculty with daily activities
(June 2001-September 2004) Starbucks Coffee Company, San Francisco CA
Barista
• Maintained store and stocked supplies
• Nominated for partner of the quarter for the district
• Provided customer service while serving drinks and cashiering
• Trained and assisted new employees with operational procedures
Education
(December 2003) San Francisco State University, San Francisco CA,
Bachelor of Arts in Magazine Journalism, minor Asian American Studies
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