(510) 251-1516 Home
(917) 575-0434 Mobile
lewism411@yahoo.com
Skills
·
High-quality customer
service skills
·
MS Word, Excel, Outlook,
Filemaker
·
Proofreading and Editing
skills
·
Skilled in professional and
interpersonal communication (verbal and written)
·
Type 50 + WPM
·
Deadline
oriented
Work Experience
Beyond
Play, LLC - Berkeley,
CA
April 2005 -
Present
Customer Service
Representative
- Process orders for
educational materials for therapists, teachers, and parents who care for
special needs children. These orders are received via phone, facsimile, and
U.S. mail.
- Maintain a customer query
database on a Macintosh computer, using Filemaker.
- Answer phone inquiries and
ensure customer satisfaction by following up on pending
orders.
K
B Toys Store, Ridgewood
NY
October 2002 – January
2005
Lease - Line
Greeter
- Greeted potential customer
as they entered the premises and answered inquiries.
- Demonstrated merchandise
to gain consumer interest and awareness.
- Played an active role in
loss prevention services.
- Assisted managers in
processing daily receipts and cash replenishment.
- Utilized professional
business skills to assist Manager with daily operation functions (cashiering,
administrative functions.)
- Proofread promotional
advertisements for local store.
Greenpeace
International, New York,
NY
Summer 2001
Team
Captain
- Promoted to oversee
multi-site programs to raise awareness of over-ride laws geared towards
protecting the environment.
- Elevated standards to
team-driven goals.
- Key player in developing
strategies that would gain member support for the organization.
- Empowered new trainees to
feel confident in their decision-making abilities.
- Utilized skills as an
English graduate by proofreading and correcting employee's custom scripts.
- Played a major part in
letter drafting for the organization.
LINK
Educational Center, East Elmhurst, NY
March 1995 – June
1998
Teacher's
Assistant
·
Facilitated understanding of
basic reading, writing, and computer skills to young children.
·
Coordinated individual
programs for students with special needs.
·
Strengthened Parent
Association with special learning programs.
·
Introduced innovative
teaching tools that encourage student involvement in their education.
·
Performed general clerical
and administrative duties.
Education
State
University of New York at Binghamton, Binghamton NY
Baccalaureate of Arts,
English, May 2002
References furnished upon
request
