Job Title: Clinical Specialist
Reports to: Medical Director
Location: Redwood City (some travel required)
Description:
If you are an energetic, self-motivated, detail oriented health professional who would like to be involved with a fast moving, exciting technology innovator for remote health monitoring and coaching services, then you are a great candidate for this job.
Working with the Clinical Services team, the Clinical Specialist will be involved with all medical aspects of content development and implementation. The Clinical Specialist will support the content needs of Health Hero Network (HHN) customers using the Care Composer application, which is a proprietary software system that works much like data processing software. Following a continuous quality improvement process for content, the Clinical Specialist will ensure the medical integrity of HHN proprietary content; compliance with existing clinical and regulatory guidelines; creation, organization and maintenance of clinical programs and content libraries; and rapid deployment for customer use.
The Clinical Specialist must be a licensed practitioner, experienced in health education, disease management, and/or homecare nursing. The candidate must have basic computer knowledge and excellent communication skills, both verbal and written. This job demands an organized, detail-oriented individual who works well with minimum direction and is willing to travel occasionally.
Key Responsibilities:
Pre-Sales Support
Assist Business Development (sales) staff, Customer Service staff, and prospective customers with clinical issues during the pre-sales cycle by:
Participating in customer sales meetings and clinical discussions (as required)
Phone conferencing/meeting with Health Hero staff and customers (as required) to provide clinical expertise in clinical content discussions, medical requirements, program implementation issues
Customer site visits (as required)
Post-Sales Implementation
Work closely with customers to ensure successful product implementation and rollout by:
Facilitating program and content planning for the targeted patient population
Developing programs and content specific to customer needs
Supporting program and content implementation
Overseeing program and content maintenance
Content Organization
Assist with organization, development and maintenance of content in proprietary and customer libraries
Assist with program and content maintenance for customers and HHN
Maintain an inventory of HHN sample content to be used on demonstration Health Buddy appliances
Create custom program content to be used as samples when requested
Continuous Quality Improvement
Working with the HHN Software Quality Assurance Department, ensure that the continuous quality improvement process is followed by:
Editing dialogues for clarity, organization, grammar, sentence structure, and standardized labeling and naming requirements
Ensure Health Buddy technical requirements are met regarding length of dialogues
Ensure that the medical integrity of content and dialogues with regards to clinical guidelines and/or standards of care is retained during the quality control process
Assist with testing of new content, medical devices and technology enhancements when needed
Documentation
Develop written materials needed as support documentation for HHN programs, including data sheets and comparison grids
Assist with the development and maintenance of documentation and training materials for Care Composer and content development materials
Assist marketing with the development of product descriptions (white-papers) when needed
Assist with documentation necessary for future NCQA or other regulatory/certification applications
Health Hero Network, Inc. Interaction
Participate as an integrated member of the Clinical Services team demonstrating team spirit and a sharing of common goals
Provide clinical expertise to HHN Operations, Marketing, Business Development, Customer Service, Clinical Services and Administrative team whenever necessary
Contribute to the credibility of HHN as a significant health care systems supplier by adding high quality medical knowledge to the companys knowledge based assets and by exercising a high degree of medical and scientific integrity
Knowledge and Skills:
Minimum five years experience as a nurse working in patient education, preferably in a homecare or disease management environment
Leadership abilities including strong communication and interpersonal skills
Strong organizational and project management skills
Clinical expertise and medical knowledge
Computer/keyboarding skills are required
Willingness and ability to travel
Ability to work with minimal direction
Education:
Bachelors or Masters degreed nurse
How to Apply for this Position:
Please send a text (ASCII) or HTML version of your r้sum้ to hr@healthhero.com. Important: The subject field of your e-mail must read Clinical Specialist Bay Area.
About Health Hero Network, Inc.
Health Hero Network develops and markets the Health Buddyฎ system for health improvement. The Health Buddy system serves as the interface between patients at home and care providers, facilitating patient education and monitoring of chronic conditions. The system includes monitoring technologies, clinical information databases, Internet-enabled decision support tools, health management programs and content development tools. Through increased communication, behavior modification, and prevention, the Health Buddy system improves the quality of care. Based in Mountain View, California, Health Hero Network's systems are protected by over 55 issued US patents. http://www.healthhero.com
Health Hero Network offers a competitive benefits and compensation package, including health, dental and life insurance, 401(k) plan and an incentive-based stock option plan.
Health Hero Network, Inc. is an affirmative action/equal opportunity employer.
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