Job Title: Claim Processor
Company Name: State Farm Insurance
Location: San Jose, CA
Salary: $15.03
Reference Job ID#: 02-IR-G2
State Farm’s Mission, Vision, and Shared Values
State Farm's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
We are people who make it our business to be like a good neighbor; who built a premier company by selling and keeping promises through our marketing partnership; who bring diverse talents and experiences to our work of serving the State Farm customer.
Our success is built on a foundation of shared values -- quality service and relationships, mutual trust, integrity and financial strength.
Our vision for the future is to be the customer's first and best choice in the products and services we provide. We will continue to be the leader in the insurance industry and we will become a leader in the financial services arena. Our customers' needs will determine our path. Our values will guide us.
Please visit our website at www.statefarm.com to learn about the products we offer as well as why State Farm is such a great company to work for!
Knowledge and Skills Required:
* Bilingual in Spanish, Mandarin, Cantonese, Vietnamese, Korean or Tagalog strongly desired
*Associates Degree preferred
* Ability to multi-task and handle large volumes of work in a short period of time
* Ability to communicate effectively and clearly, both orally and in writing
* Excellent customer service and interpersonal skills required.
* Ability to operate computer terminals/PC equipment to create, enter, review, change, and inquire into stored data
* Ability to provide optimum claim service
* Hours of operation: Monday – Friday, 7AM – 6PM. SHIFT FLEXIBILITY REQUIRED!
DUTIES AND RESPONSIBILITIES:
* Review, process and settle applicable routine first-party injury claims as trained and directed
* Review, process and settle routine auto property damage liability, and material damage claims as directed
* Recognize claims which are beyond scope of authority and take appropriate actions
* Apply State Farm’s customer service philosophy
* Apply knowledge of state laws and regulations pertaining to the insurance industry as trained.
* Learn & utilize terminology, regarding auto parts, auto body repair, medical procedures and anatomical terminology
* Candidates selected will be trained on terminology regarding automobile parts, auto body repair, medical procedure, anatomical terminology, and knowledge of state laws and regulations as they apply to the insurance industry.
Compensation and Benefits:
* Competitive starting salary
* Excellent benefits: Medical, Dental, Retirement, 401(k), Credit Union & more
It is IMPORTANT TO reference job id #02-IR-G2 when submitting your resume to:
jobopps.ncoast@statefarm.com
State Farm Insurance is an equal opportunity employer.
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