SIX SIGMA GREEN BELT TRAINED & CERTIFIED
2003 - Present:
- Analyzed processes used to generate loss estimates for a Top Ten mortgage lender and servicer:
--Identified control breakdowns in the current model; recommended improvements to the model’s functionality and controls, including loss frequency and severity assumptions
--Reviewed default and REO operations: identified deviations from industry best practices and ensured that their model’s assumptions conformed to actual practice
- Developed an automated, easily replicated model for loan level loss estimates at a major consumer bank, which enabled the bank to better estimate required foreclosure reserves for government-insured loans:
--Conducted in-depth interviews of key business unit stakeholders to find deficiencies in the previous model and to create a new calculation logic which utilized company procedures and fit existing data
--Tested calculation logic to ensure full functionality, created the Technical System Design, and wrote the documentation for the model methodology and calculation logic
--Led user sign-off and training sessions to ensure client buy-in
- Improved risk management procedures and models for secondary marketing and mortgage loans held for sale by a top private bank, through analysis of existing documentation, interviews with key members of the client’s risk management and accounting teams and application of OCC Bulletin 2000-16.
- Managed the development and implementation of a mortgage servicing right economic value measurement and management tool for a large mortgage bank, which will enhance analysis of customer and product profitability:
--Managed multiple iterations of cash flow testing, reconciliation, and documentation.
--Developed user acceptance testing materials, created a detailed training document, and led client training process, achieving 100% sign-off on the cash flow calculations from client stakeholders
- Developed and implemented a volatility measurement and management model at a Top 10 US Mortgage Bank in order to enable a more effective interest rate risk management strategy:
--Performed GAP analysis for the existing model by interviewing client model developers and users
--Applied industry modeling best practices and insights from client interviews to build, test, and write documentation for key forecasting modules
--Developed a user acceptance testing approach that was used to successfully achieve client buy-in, and built close partnership with client liaison to ensure successful adoption of the model
- Managed and administered benchmarking studies conducted by the PwC Consumer Finance Practice in the mortgage banking industry on a host of servicing issues, such as fraud and default practices
- Identified necessary improvements in the Escrow Float Management and Ancillary Fee Income operations of a top mortgage bank, and assisted the client in implementing the recommended actions
GENERAL ELECTRIC 1999 - 2003
GE Financial, Internal Audit Feb 2002 – Jul 2003
- Six Sigma Greenbelt certified, used Six Sigma framework for all projects
- Assessed business controls for claims payment process, identified gaps and implemented fixes to mitigate risks
- Identified $700m financial liability for miscalculated surcharge and vendor payments; discerned root cause of process breakdowns and implemented a new process with controls in place to monitor progress
- Determined $7.2mm of claims not included in actual to expected claims valuation; developed translatable process for identifying data issues and process gaps driving valuation fluctuations
- Streamlined the inter-company cash settlement process to establish an ongoing operating framework; identified key process gaps, created inter-company service level arrangement and developed standard operating procedures with key stakeholders to drive accountability, developed multi-generational plan to ensure process sustainability and implementation plan to address immediate next steps
- Developed and implemented a comprehensive training program for the insurance audit team
GENERAL ELECTRIC CAPITAL, FINANCIAL MANAGEMENT PROGRAM Aug 1999 – Jan 2002
5 Rotations – Transport International Pool (2), GE Capital Corporate, GE Financial, GE Equity
GE EQUITY, Financial Planning & Analysis Analyst
- Performed Variance Analysis, Total Portfolio Approved vs. Actual Funding (~$1.3B in Volume). Analyzed Co-investment Profitability By Company
- Actively involved with Outlooksoft & Hyperion Planning Implementation; played a key role in the data conversion & testing phases
GE FINANCIAL, Auditor
- Improved Customer Retention by 16%, annual revenue impact of $450K by conducting in-depth study of Dental Products, focusing on product stickiness, customer save approach, & retention effectiveness
- Tested the effectiveness of data inputs for reserving process for Long Term Care Product, identified potential breakdowns & recommended strategies to tighten controls
GE CAPITAL CORP., Financial Planning & Analysis Analyst
- Implemented web-enabling Capital Gains submission process, which reduced data consolidation & reporting time from 3 days to less than 1
- Responsible for the financial planning & analysis of GE Capital Corporate. Other responsibilities included short term and long term expense forecasting (Operating Plan), Quarter and Year-end financial reports
- Managed and administered the Essbase Budgeting and Forecasting tool for GE Capital Corporate
TRANSPORT INT’L POOL, Marketing and Financial Analyst
- Reduced invoice inquiries by 25% and achieved overall process improvement by 1 Sigma by automating and digitizing the tread wear inspection process using internal Quality tools
- Performed a comprehensive analysis of total company branch profitability; conducted root cause analysis and identified key drivers of under-performing branches
ADDITIONAL INFORMATION
- Proficient in Microsoft Office Suite, Visio, Hyperion/Essbase, Monarch, Discoverer, Business Objects
- Basic knowledge of SQL
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