Administrative/Costumer Service (hayward / castro valley)

Seherzada Redzic

To secure a part-time position where I can provide skills in a professional and optimistic manner, with a company that offers long-term employment and growth.

World Financial & Realty, Newark, CA                                                                               June 2005 to Feb 2006

Account Executive

• Responsible for all duties include review and coordinating new loan to funding.
• Responsible for communicating with brokers via telephone, emails on preparing and gathering the entire outstanding Prior to Docs up to prior to Commission (PTD – PTF) conditions.
• Ensures loans are processed in accordance with established guidelines and with truth and lending rules and regulations.
• Involves on assisting the drawing of closing documents, review of executed documents and coordinating the disbursement of funds
• Duties include verifying the loan request with the Account Executive and Branch
• Ability to be proactive, motivated and to take initiative
• Assist sales account representatives with the day-to-day operation of the department
• Proactive calling to identified prospects and current customers to generate revenues.
• Responsible of managing Pipeline with over 100 loans for Account Executives.
• Provide strong communication and support to underwriting, loan officers and customers to clear stipulations needed for mortgage loan files
• to ensure a quick turnaround time.
• Responsible for all duties include review and submission of loan packages, collect funding and underwriting conditions, troubleshooting files, etc.
• Detail oriented with strong organizational skills
• Managing a pipeline Reviewing and evaluating loan documentation for its completeness and accuracy
• Communicate the status of loan applications to all appropriate parties, including brokers, loan origination personnel, escrow holders, underwriters, funders and the like.
• Assist sales account representatives with the day-to-day operation of the Department.
• Sales research, lead generation, and prospecting.
• Provides prompt, courteous internal and external customer service in a Professional manner.
• Collect, maintain, accurately prepare and processes loan documentation
• Closely monitors target deadlines and create follow up procedures to ensure deadlines are met.

Workers Compensation, Oakland, CA                                                                                  June 2003 to Sept. 2003

Office Assistant

·         Answer and direct phone calls to appropriate destination on switch board

·         Responsible for sorting mail

·         Greet visitors

·         Perform miscellaneous clerical duties, such as filing, copy jobs, etc.

EDUCATION       

·         General Educaction

• Well-organized, detailed-orientated, team player possessing a solid work ethic.
• Dedicated and focused, able to prioritize and complete multiple tasks while maintaining quality and ensure timely completion.
• Proficient with MS Word, Excel, PowerPoint, Outlook, various Internet browsers and e-mail systems.