MLM/Ameriprise/American Express Financial Advisors and the like courteously disinvited to reply. If you are a temp agency, I am interested EXCLUSIVELY in direct placement or long term (4 months +) assignments.
Michael P. Fennelly
Please contact through anonymized craigslist email address.
I will reply immediately.
Skills
Excellent client-focused customer service skill set, with the ability to defuse potentially volatile situations, and de-escalate already volatile situations.
Proficient in de-mystifying IT concepts and solutions for the non tech-inclined, while not condescending or oversimplifying ideas.
Excellent writing and communications skills.
Flexible, adaptable, open, and willing to listen to new ideas and methods to increase productivity.
Fluent in a wide variety of software on Windows, Mac and *NIX platforms.
Experienced in Network and PC setup, maintenance and troubleshooting.
Experience
2004-2005 Merrill Corporation Boston, MA
Office Services Representative
Handled day-to-day office support for one of the 25 largest law firms in Boston.
Trained clients in the use of networked equipment, including printers, faxes, and scanners.
Troubleshot and maintained networked equipment on a daily basis, and implemented procedures and techniques to increase productivity and more effectively manage workflow.
Worked closely with in-house IT department to set up and network equipment, including Equitrac counters, production printers and fax-to-email system.
2003-2004 Oce Business Services Boston, MA
Docutech/Digipath Specialist
Implemented, maintained and updated an intranet archive of legal and financial documents for an international banking and investment firm.
Worked closely with legal department on an ongoing basis to prepare, edit and produce court documents under strict deadlines.
Acted as in-house trainer for co-workers on frequently updated software and equipment.
Maintained, repaired, and troubleshot office PCs and peripherals on a frequent basis, including hardware and software updates.
Installed and maintained anti-spam software on office network, decreasing unsolicited email volume by over 90 percent.
Worked closely with Corporate IT department to create and implement a Microsoft Access database used for customer accounting and inventory control.
2002 Harvard University Cambridge, MA
University Information Services(Contract)
Updated and maintained an online course materials archive for the Fall 2002 semester of Harvard Law School and Harvard Extension School.
Assembled and produced course packets and other course materials for over 75 percent of offered courses at Harvard Law.
Implemented methods to measurably increase production of materials while still acting as the main retail representative of the Course Pack office during August “crunch time”.
Instrumental in pre-flight checking and final proofreading/editing of digital course materials before production.
1999-Present PrintStaff, Inc Boston, MA
Docutech/Digipath Specialist
Demonstrated versatility while on assignments at an extremely broad variety of businesses and educational institutions, from Copy Cop to Gillette to the Kennedy School of Government.
1999-2003 rubylashes.com Boston, MA
Band Manager/Publicist
Managed, publicized, and booked performances for Boston regional band Ruby Lashes.
Instrumental in having the band added to the local playlists of WBCN and WFNX, the two leading “rock/alternative” stations in Boston, as well as to over 50 college radio stations across the country.
Created and maintained a large database of local and regional nightclub managers, radio station program directors, and show promoters.
Designed and maintained the band website, including an active messageboard, and an e-mail list with over 250 subscribers.
Interests
Computers, Music production and performance, Analog and digital sound recording, Creative writing and journalism, Graphic Design, Game Design, Photography
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