The Company
Wild Planet Toys is a rapidly growing company located in downtown San Francisco, California. Our mission is to make innovative products that appeal to both parents and kids. Our products spark the imagination, promote creativity and provide positive experiences without relying on violence. We strive to treat both girls and boys with respect. We look for individuals with energy, integrity, sense of humor, curiosity, and growth potential. We embrace diversity and are an equal opportunity employer. Check out our website at www.wildplanet.com
Account Coordinator Job Description
This position is responsible for the Operations support for Wild Planets Customer Service Department. This position requires the ability to provide detailed support to the Operations Manager, Sales Team, Sales Representatives, and customers.
MAJOR RESPONSIBILITIES INCLUDE:
Process customer orders for both Domestic and Import orders, which includes gathering all relevant information from customers, confirming product availability, shipping availability, and pricing.
Communicate with customers regarding new order placement, questions, or issues; research and resolve all customer inquiries or problems.
Create and place vendor POs for all Import orders with our Hong Kong office.
Coordinate with the HK office to ensure on time deliveries and customer satisfaction.
Create and maintain customer profiles for all major customers with relevant information (customer requirements such as stickering, carton markings, pricing, discounts, etc.).
Coordinate with the Production Planner on all new season product launches to ensure product availability.
Manage various Rep Groups as well as direct customer contact.
Manage open orders and backorders.
Work with third party warehouse to ensure orders ship on time; follow up on any customer complaints or discrepancies.
Generate and distribute reports on customer open orders and order history as requested by Sales Reps and internal customers.
Identify and drive process improvements within the Operations Department.
Develop and maintain effective working relationships with cross-functional business partners in Operations, Sales, Marketing, Engineering, Finance, IT, and the HK office.
Minimum Qualifications:
Able to build and maintain productive relationships with peers and cross-functional teams as well as the ability to communicate across cultures.
Able to organize and prioritize workload to meet deadlines.
Able to identify priorities and work with a sense of urgency.
Strong listening, written, and oral communication skills.
Logical analysis and problem solving skills.
Detail oriented with strong follow through.
Facility with personal computers, including the ability or aptitude to learn.
Proficient with Microsoft Excel.
Bachelors degree or equivalent experience required.
1-2 years experience in Customer Service.
Please submit cover letter and resume for immediate consideration.
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