Do you have a small company of under 50 employees and require IT assistance including (but not limited to): helpdesk support, server/network administration, project management or ensuring that you have the latest updates on virus protection, spyware and operating system patches? Are you located in the 510, 408, 650, or 925 area codes?
Let me be your one-stop shop! I can provide your small company with a complete IT solution for a cost that fits your budget.
I have a degree in Computer Science and hold a number of certifications. In addition, I possess over 13 years experience with computers (Windows and Macintosh), networking, servers, printers, documentation, disaster recovery, project planning and more.
Call or email me for more information. For more details, and references, please visit: https://www.linkedin.com/in/klesser
******
Kirk H. Lesser
6001E Joaquin Murieta Avenue
Newark, CA 94560
kirk_lesser@speakeasy.net
510-552-6896
OBJECTIVE
Part-time IT contracts utilizing my 13 years of expertise
SKILLS
Software:
· Windows 9X, NT, 2000, 2003/SBS
· Windows Active Directory
· Macintosh OS X
· Microsoft Exchange 5.5/2003
· Veritas/Arcserve/Dantz Backup Solutions
· MS Office 97,98,2000, XP, 2003
· Crystal Reports / RT experience
· RIS Technology
· Norton/McAfee Anti-Virus Software
· Visio
Network:
· Cisco/D-Link/Linksys Routers
· Cisco/D-Link/Linksys/HP Switches
· Wireless (802.11) Solutions
· DHCP, DNS, WINS
· Sonicwall/Cisco Firewall
· T1, Frame, Dial-up experience
· TCP/IP, IPX, PPP, Appletalk Protocols
· HP Openview/Lightsout
· VPN solutions (Sonicwall, Cisco, Dlink,MS)
Miscellaneous:
· Supervisor of up to 40 technicians
· Audit Assessment and compliance
· Project/asset management
· Documentation of network/procedures
· Training of new IT employees
· Backup solutions for 7 companies
· Vendor relations
· Technical recruitment abilities
· Budgeting/bidding decisions
· Dell, Gateway, IBM, HP Hardware familiarity
EMPLOYMENT HISTORY
June 2005-Present
Intellys
Technical Recruiter/Project Manager:
· Manage job postings, review resumes, conduct interviews and hire technicians until 4/06 for graveyard installations (800 sites/3 states)
· Onsite training assistance for hardware/software installations throughout the San Francisco Bay Area
· Mentor Area Technical Lead and assist with site implementation scheduling for the Northern California market
August 2005-Present
Envirocomp, Better Rate Mortgage, Opus Environmental, Palm Tree Financial, Paradux/Signature Wines, Printra
Small Business Consulting Services (ongoing):
· Install and maintain Dell Windows 2003 servers, Active Directory, Exchange 2003 and XP desktop machines
· Propose and initiate infrastructure changes including centralized virus protection, disaster recovery technology and Small Business Server
· Upgrade routers and wireless for secure networks and VPN/remote usage
· Document networks, programs and procedures for other IT staff and employees
· Assist with Visa Level 3 auditing and security compliance
· Research and purchase required hardware/software at lowest possible prices to achieve best ROI for clients
September 2004-May 2005
Invisible IT
Lead Technician:
· Setup and administered HP Windows 2003 Servers and desktops, and IBM laptops
· Reduced backup times on Veritas Netbackup solution
· Increased bandwidth potential by using Sniffer software to eliminate non-TCP/IP protocols on Cisco series routers and switches
· Proactive in identifying and improving processes within the company, highlighting hiring, exiting, and changes in employee status
· Mentored a staff of Tier I and II Helpdesk technicians
· Worked with IT security staff to eliminate rogue wireless access points, and other concerns to the company
· Improved asset management of laptop and desktops
· Planned out reorganization of Active Directory Organizational Units into more logical groups
· Escalation point for helpdesk, server and other timely issues
June 2002-July 2004
Asyst Technologies Inc.
Senior Help Desk Coordinator:
· Project coordinator of over 800 users in migration from Windows 98/NT to Windows 2000
· Configured changes on Cisco 6500 and 2900 switches
· Administered and rebuild HP/Compaq servers
· User account and email administration
· Lead for creation and maintaining FTP site
· Administrated monthly help desk tickets using Crystal Reports for further examination
· Answered Level 1-3 help desk calls for Windows 98/NT/2000
· Managed interns with help desk tickets, scheduling and Windows migrations
September 2000-July 2001
Latitude Communications
IT Manager:
· Led projects to move company to new ISP service including TCP/IP renumbering, new vendor relations, and network security procedures
· Maintained project lists and updates for staff of six administrators, technicians and telecom
· Worked on standards for resolving and measuring help desk issues and improving relationships with other departments
· Redesigned Veritas backup server for more efficient solution
· Documented network, server, Firewall configurations as well as department and company procedures
· Installed and configured NT/2000 Servers running IIS, Exchange 5.5, WINS, DHCP, and file storage functions
· Configured changes and updates on Cisco 2500,7200,3600 routers, Catalyst 5500 Switch with router module and PIX 520 firewalls
December 1999-August 2000
Casino Data Systems
Information Systems Administrator:
· Migrated users from Linux to Microsoft’s Exchange, DNS, WINS and DHCP services
· Upgraded server backup solution and network speed for users
· Increased security by adding Proxy server, firewall and virus detection software
· Fixed user problems with Office 97/98/2000, mail, network and other Windows applications
· Built and upgraded Microsoft Windows 95, 98, NT 4.0 workstations and servers
February 1998-November 1999
Maxis Software
Network Technician:
· LAN/WAN management including Novell 4.11, Exchange 5.5, FTP, RAS, DHCP, WINS servers, and Cisco switches and routers
· Created a centralized backup solution for the company
· Supervisor of temporary Help Desk employees
· Responded to Windows 95, 98, NT 4.0, Office 97/98, Outlook and other application/networking issues
· Implemented hardware/software upgrades
1993-1998
Maxis Software
Technical Support Representative/Supervisor:
· Supervised between 10-20 employees dealing with scheduling and on call performance issues
· Created a training program for new hires
· Escalation for technical support calls regarding software issues on Windows 3.1, 95, DOS and Macintosh environments
· Built Windows 95/NT workstations and servers from parts for new hires and storing of department’s data
EDUCATION
· BS in Computer Science from California State University, Hayward
· MCSA Certification in Windows 2000/2003
· MCSE Certification in Windows NT 4.0 with electives in TCP/IP and Microsoft Exchange Server 5.5
· Comptia A+, Network+ Certification
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