Bruce Williams
2530 San Pablo Ave, Apt F
Berkeley, CA 94704
Home Phone #: 510.228.8198
Office Phone #: 510.845.4106
E-mail:awob2@yahoo.com
Objective: To obtain a position in a progressive company that offers a challenging work environment. I am an exceptional customer service representative with consultative level skills ,and a responsive problem-solver who can think on his feet. I am looking for a late afternoon or evening position in San Francisco or the east bay.
Profile:
I am an accomplished customer service representative with over 10 years of progressive customer service experiences
I am a self-starter, self-thinker with ability to establish and manage multiple priority work functions
I am a team player with the ability to work independently and cooperatively with others with limited supervision
I use judgment and discretion regarding customer transactions and confidential information
I am a customer service professional with strong customer-service oriented telephone skills
I have been acknowledge by management to have strong analytical and problem-solving abilities
I possess excellent organizational and communication skills
Recent Accomplishments:
Exported and mounted NFS, installed and configured DNS, installed NIS, DHCP, LDAP, e-mail, POP-3, IMAP, and SAMBA servers
I have received an award from Rosa Parks National Campaign for Tolerance and my name was placed on The Wall of Tolerance in Washington DC
I have been nominated as Davies Scholar to enhance the University of San Francisco efforts to produce future leaders dedicated to public service and committed to ethical leadership
Software Affiliations:
Proficient with Microsoft Word, Excel, and PowerPoint, Access, ACT!, and REDIPlus
PeopleSoft 8, SQL, Oracle 8i, UNIX and Linux working knowledge
Professional Experience:
West Berkeley Neighborhood Development Corporation (WBNDC) 6/2000-Present
Board Member & Business Manager of Fourth Street Market Operations
As a Board Member and part-time assistant Business Manager I am responsible for daily operations which include management of project employees, press releases, and bookkeeping of daily cash flow while providing and offering services to all clients. My strategic planning skills have contributed to marketing strategies and solutions.
Established and sustained cross-functional community advisory groups for maximum WBNDC exposure in the community
Designed and implemented hiring policies for project employees to assist the general public in obtaining skills to gain employment
Introduced retention policy to enhance the efforts to sustain project employees
Delivered marketing efforts including flyers, newspaper advertisements, and radio broadcasting under strict budget guidelines using my exceptional project management skills
Established and maintained media and press relationships and aligned our efforts with community advisory groups
Updated the strategic business plan to increase WNBC exposure
Budgeted daily operations and made an adjustment in the budget working directly with cross-functional team
Assumed a responsibility for daily cash transactions and assisted the Bookkeeper in updating financial information
Administered operational policies and procedures based on local government contracts and requirements
Art Gym, Berkeley 1/2003-3/2003
Sales Associate
I have assisted customers with learning about the works of art as a curator, explained and sold memberships as well as maintained and updated a client database.
Offered a pleasant, creative and affordable atmosphere to create art and network with other artists
Educated, explained, and advised to customers art vs. decorative art
Established a marketing outreach campaign with local merchants to join Art Gym’s events to attract new clients and extend our appreciation for existing clients
Managed the front desk and interacted with customers providing them with information and other assistance as needed
Maintained a positive professional communication with all customers
Entrusted with cash flow and presented daily profit reports to Director
Negotiated sales transactions
Ordered art and office supplies
University of California, Berkeley 6/2002-12/02
Analyst ll, (Consultant)
I was a part of the implementation team that integrated the Peoplesoft 8 system with multiple aspects of Human Resources functions for the purpose of data tracking. I was a part of the cross-functional team as well as a Third Party Implementation team during the Peoplesoft 8 implementation and was recognized as a project leader who has worked on multiple issues concerning the implementation of Peoplesoft 8 in the best interest of the university and its employees
Provided quality assurance during the installation and configuration of hardware and software phases
Identified and corrected procedural and compliance problems during the troubleshooting
Contacted the cross-functional team to clarify and verify data
Proposed alternative solutions for data management
Managed and updated information during the data entry phase
Entered complex configuration data management actions into HRMS
Trained Human Resources, Payroll, and Benefits Administrators on data entry, data management, processing and reporting in Peoplesoft8
LIT Corp, San Francisco 8/1999-3/2000 (joined WBNDC)
Phone and Stock Clerk
Managed, assisted, and resolved trade-related issues providing an exceptional and on-going customer service support to all traders by phone or in person
Opened and closed trading desk
Executed stocks and options business via the Instinet and FORCE systems
ABN/AMRO/SAGE CLEARING, San Francisco 6/1998 -9/1999 (layoff)
Floor Clerk
Assisted all traders in routine customer service operational tasks
Generated reports, updated statistical assumptions, and communicated all updates to traders for portfolio adjustments due to market changes
Created, researched, organized and distributed daily trading news
Managed and resolved technical issues with hand-held electronic trading devices
Waterhouse Securities, Inc., San Francisco 6/1996-9/1997
Account Representative
Provided investors with a broad range of brokerage, mutual fund, banking and consumer financial products and services on an integrated basis
Assisted and provided guidance to independent investors to manage their own investments and personal finances
Responded to market needs and maintained Waterhouse Securities status as one of the elite discount brokerage houses.
Lombard Institutional Investor 3/1993-7/1995 (Family Leave)
Account Officer
I have performed day-to-day strategic asset reallocation, commission adjustments, daily trading updates, and reported a margin balance to clients.
Provided customer service support to clients participating in the secondary public auctions i.e. Dutch auctions
Provided them with information on market and index research
Communicated to clients with information of the changing financial markets including companies and industries making news
Worked with traders to resolve trading irregularities and communicated trading resolutions
Calculated, tracked, and coordinated commission adjustments
Reconciled and reviewed on-line trading while communicating the discrepancies to the clients
Progressive Asset Management (PAM), San Francisco 9/1991-7/1992
Assistant to the Chairman
Contractual Placement Agent
Provided information to clients in regards to company’s financial standings and rotated assets based on the findings and furnished the clients with social research services
Reconciled trustee accounts by providing exceptional customer service to promote and sustain an effective corporate image
Maintained relationships with other major providers of social research and conducted its own proprietary research
Performed all clerical and administrative duties for the Chairman’ s clients including but not limited to producing statistical reports and analysis, answering incoming calls, scheduling appointments and meeting, and dispersing monthly checks
Marketed bonds and notes issued by the Ecumenical Development Corporation (EDC) to religious institutions, foundations and non-profit organizations
Worked directly with Department managers to establish and communicate corporate goals and mission
Education:
University of San Francisco, McLaren College of Business, undergraduate courses in Finance and economics-1989.
University of California at Berkeley, Oracle and Linux Certification Program
References:
Available Upon Request
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