| OBJECTIVE |
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| I am seeking a position in Program / Project Management in an organization that offers growth potential as well as financial stability. I am an aggressive self-starter with a high level of confidence and a proven track record of success in both Leadership and Project Management. I have a proven ability to enable diverse groups, including "knowledge workers", to effectively collaborate and drive projects to a successful conclusion. |
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| EXPERIENCE |
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| eBay Inc. |
Campbell, CA |
| Sr. Project Manager, Resource Management |
October 2005 to Present |
- Partnered with the Product Managers, Business Unit executives, Product Development Managers to prioritize projects based on business priority, site impact and ROI.
- Successfully optimized the Engineering Development work load to achieve the best Time to Market while utilizing the most efficient development path for the corporate roadmap.
- Successfully managed all quarterly planning deliverables and internal capacity statistics to ensure that the development process is followed efficiently.
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| Nielsen//NetRatings Inc. |
Milpitas, CA |
| Program Manager |
January 2004 to October 2005 |
- Lead development and managed product delivery schedules and budgets for all development projects – from product requirement handoff to deployment.
- Develop detailed project plans, implementation plans and budgets as well as drafting functional specifications when needed.
- Facilitated the development efforts of a cross-functional team to meet project deliverables and have proven experience working in a software engineering environment.
- Constant interaction with executive management during corporate goal planning sessions.
- Key involvement in project process definition for NetRatings.
- Developed project pages in the intranet using Twiki.
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| Classification Manager |
April 2001 to January 2004 |
- Integrated several US based processes to incorporate their International counterparts in creating one global process while substantially decreasing the costs.
- Successfully created a cross-functional department and production processes that has become the industry standard from Nielsen//NetRatings since 2003.
- Increased the Customer Satisfaction rate 22% over the corporate goal in 2002 by developing and implementing procedures for communication between clients and NetRatings personnel.
- Led training sessions on operational processes in London and Paris.
- Reduced overall operational coding costs 50%, by streamlining processes which resulted in a decrease in staffing level.
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| Operations Project Manager |
October 2000 to April 2001 |
- Designed and implemented the process to monitor deliverables, deadlines and the performance of a corporate partner which increased timeliness of deliverables by 6 hours on a daily basis with a 0% failure rate.
- Developed enhancements to the workflow design, existing procedures and production tools that enabled open communication which resulted in a ‘worry-free’ operational process.
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| Chipshot.com |
Sunnyvale, CA |
| Order Operations Manager |
June 1999 to October 2000 |
- Cut average order notification time by 75%, which dramatically increased customer satisfaction and reduced load on the Customer Service call center by 38%.
- Implemented a communication pathway between Customer Service and Operations to increase knowledge of product flow.
- Increased productivity by developing tools and processes for on time delivery of products.
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| EDUCATION |
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| Western State College |
Gunnison, CO |
| Business Administration Major |
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| ADDITIONAL |
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- Volunteer firefighter, Pottersville, NJ Fire Department 1992-1994.
- Extensive worldwide travel experience.
- Hobbies: Cycling, Skiing, Golf and Reading
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