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| **Customer Support Rep, Admin Support 5+ yrs Exp.!** (san jose downtown) |
| Computers & Electronics : Printers |
| 03/15/06 |
Yanique Arthur
E-mail yarthur97@gmail.com
Education:
Mission College 2003-current
Marketing Certificate, Mission College
Dale Carnegie Program, Certificate
Computer Skills:
•Word
•Excel
•PowerPoint
•Outlook
•Access
•Vantive
•MatchMaker
•Internet research
•CARES
Professional Experience:
Administrative Support. 2/2006-3/2006; Volt Services at Apple Computer.
Provided support to Apple's Retail Design Team by performing various administrative duties.
LNP Specialist (Local Number Portability). 10/2005-12/2005; West Valley Staffing at 8x8.
Responded to all customer inquiries regarding their number porting, acted as liaison between LNP customers and provider, maintained regular contact with customers until LNP issues were resolved, and updated customer accounts in company’s database.
Administrative Support. 1/2005-2/2005; Kelly Services at Lifescan
Provided administrative support to Lifescan's Global Account Services Department.
Sales Associate. 7/2003-12/2004; Macy’s, Valley Fair Mall
Cashier, assisted customers with purchases, and kept track of inventory.
Administrative Assistant. 8/2004; Techsource Staffing, San Jose
Supported HR and recruiting staff, answered phones, greeted clients, filed contracts.
Employed by Kelly Services at Lifescan. 7/2001 – 7/2002
Customer Service Representative.
Assisted customers with use of diabetic monitoring devices. Made outbound calls to customers regarding back orders using Aspect phone and tracking system and assisted them with finding product. Called pharmacies for availability, entered into database.
Administrative Assistant.
•Made outbound calls to pharmacists to update their records for the Diabetes Programs department, entered the information into the database.
•Filed records for the Contract Services department.
Employed by Crossroads Staffing. 5/2001-7/2001
Customer Service Representative at Accusplit.
Handled incoming calls, resolved complaints regarding back orders, sold product. Assisted customers with use of product, looked up customers' cases for ship dates, made outbound calls to customers for order confirmation.
Sales Associate/Customer Service. 11/2000-1/2001; Macy’s, Eastridge Mall
Assisted customers with purchases and assisted department with inventory.
Sales Associate. 12/1997-5/2000; Mervyn’s, San Jose
Cashier, assisted customers with purchases, opened charge accounts.
Office Assistant. 6/1999-8/1999; Techsource, San Jose
Supported Human Resources staff; data entry, answered phones, scanned resumes into database, registered candidates at job fairs.
Production Assistant. 6/1997-9/1997; Omni MicroGraphics, Milpitas
Prepared personnel and payroll files for scanning and microfilming, answered phones, processed job orders and billing documents.
Customer Service. 6/1996-8/1996; Foote Photo Company, San Jose
Duties included greeting customers, photo processing, and assisting customers with photo selection.
Receptionist. 6/1995-9/1995; Lithofactory Printers, San Jose
Answered phones, greeted customers, faxed proofs to customers, processed purchase orders.
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