DENISE MERCER
711 N. Genevieve Lane San Jose Ca
1-408-306-9757
Email Address: denisemlv@aol.com
Documentation Control/Computer/Data Record/Archiving
SKILLS
Proficient In: Act 4.0, Adobe Acrobat & Distiller, Ask Manman, Bann, Citrix ICA Client W/Linux Operating System, Eudora Email, Filemaker Pro, Keystone (Customer Ser. Database), Microsoft Office, Excel, Word, Power Point, Netscape Messenger, Netscape Email, PDM Training, Staroffice Suite, Windows 98, Windows XP, Millennium, Sap, Oracle11i
EXPERIENCE: Currently available for work in the Santa Clara County.
Office Team 07/06/05 –02/06/06
(NOTE) Relocated to Las Vegas June, 2005, returned Feb 2006)
3890 Howard Hughes Pkwy, Suite 380, Las Vegas, NV 89109
Assigned to USA Coach: Office Admin
Verify Bus driver government I9 information, , if not current contacted employee for copies
Verify Bus driver driver license and social security information, if not current contacted employee for copies
Filing of back logged personnel records.
Sorting of current personnel records into sections of: Union hearings, traffic violations, reviews, medical,
Discarding old personnel records.
Create Sexual Harassment pamphlets for seminars
Assigned to Sable Systems: Office Admin
Filing and sorting of preprinted forms, tracking sheets.
Back filing of prior years invoices to correct revenue journals.
Print, punch and bind manuals on all instruments (sent to customers).
Organize stationary, conference rooms, unpack trade show booth
(company just relocated to new office suite).
Create a "catalog binder" with instructions for assembling each instrument for
manufacturing.
Organize/verify PCB board assembly documentation ,bill of materials, schematics,
silk-screens.
Verbal collaboration for future MRP system required by Sable Systems.
Assigned to US Home: Construction admin at multiple building sites
Managed 2 line phone for 3 person office.
Requested purchase order numbers from main office to pay all trade services on site.
Filled out orders for kitchen appliances, marble and tile.
Faxed all communications from work site to all Trade offices.
Maintained House Pack File. This important file had all paperwork on each new home.
Documentation included all invoices, purchase orders, revisions made to homes, stamped builder certificates, price lists, floor plans, new owner walk-through check sheets, etc.
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Belmont Village Assisted Living Community 01/2005 – 04/2005
500 S. Winchester Blvd., San Jose, CA 95128
Working part-time evenings as a server at Josephine’s Kitchen. A private restaurant in the Belmont Village Assisted Living Facility. Duties included the following for approximately 60-70 residents: Setting dining area tables, serving meals, beverages and desserts. Bussing and resetting tables for next shift. Making sure all condiments were refilled, kitchen cleaned and sanitized, all food containers checked and labeled with expiration date. All refrigerators and walk in dry good areas locked.
Transpacific Building Maintenance 01/2003 – 12/2004
1400 Coleman Avenue, Suite F-12R, Santa Clara, CA 95050
Customer Service
Quality Control.
Customer complaints, and special requests.
Regular interfacing with clients on-site.
Inspections at job sites to make sure all requirements were being enforced.
Scheduling of periodic work.
Record keeping, and operations data entry.
Working on proposal preparation.
VA Software Systems 02/2000 – 01/2002
47071 Bayside Parkway, Fremont, CA 94538
Document Control Coordinator
Trained to use the VA Linux in-house ECO system for processing ECOs and Deviations. This method was comprised of complex cross-platform functionality that included the Baan Database, Excel, Staroffice, Efax, Adobe Acrobat, Citrix Client Netscape Messenger, and Oracle11i software.
Responsible for all aspects of the ECO process. Collecting relevant material, converting that material into an electronic format. Distributing the ECO to appropriate parties via email. Monitoring all responses, applying the changes in Baan/Oracle Databases. Released the finished version of the ECO to Synnex (Contract Manufacturer). Worked with Hardware, Software, Purchasing and Finance, Departments.
Provided information in a timely and accurate manner, verified that all paperwork submitted to my department was complete and accurate.
Worked extensively with the San Diego Division. Ensured that any data they supplied or entered into the production database met the standards established for Document Control.
Managed and maintained electronic documents. Stored all current and historical information on the Network.
Maintained an online ECO log which tracked the ECO through its entire process.
Processed part numbers for accuracy and completeness. Entered into Master Part Number Log.
Doc Control also served as a repository for Operations documentation such as TPIs and MPIs. Electronically Filed Synnex (Contract Mfg.) documentation resulting from ECOs and or Deviations.
Provided Oracle reports and information to various VA employees who did not have access to Oracle database. Uploaded the files to the Network for easy access.
Operated the entire department with virtually no supervision
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Contract Work 05/1998 – 02/2000
Used various Contract Services in Santa Clara County in the Bay Area, including Manpower, Olsten Staffing, etc. Placed at companies including: ADOBE, C-CUBE, and Fujitsu.
Placed at other companies with very short contracts so not added to resume.
PHILIPS Consumer Communications 07/1997 – 04/1998
1000 W. Maude Avenue, Sunnyvale, CA
(This Division No Longer Exists)
Documentation Control
Organized and maintained all documentation needed to support the New Product Introduction of wireless phones and paging products.
Implemented and managed the tracking systems used for processing all engineering changes and part number assignments for all products.
Worked as a liaison with other PCC sites, coordinating in-house meetings to inform engineers of other product modifications effecting new developments.
Developed internal paperless tracking systems and processes for Change Proposals, utilized e-mail for multi-site distribution.
Maintained all information in the public viewing drive.
Trained engineers and support personnel on how to access and utilize all information in the documentation and component databases.
Stratacom/Cisco Systems 10/1994 – 03/1997
4949 Hellyer Avenue, San Jose, CA 95126
Operations Technical Support
Provided the following current documentation: PCA, Bill of Materials, Assembly, Fabrication, Schematics, Rework Instructions, Flow Charts and procedures to Manufacturing floor in Binders by affectivity date
Created spreadsheet (Excel) for tracking document revisions in each PCA binder, this tracker ensured documentation matched the MRP system revision at Cisco Systems
Tasks became automated via Internal Web sites, and printing tools
Provided Engineers with PCA bills of materials and ECO documentation downloaded from the Network for Contract-Manufacturers, also provided disks as back up
Trained Manufacturing Floor personal to use Auto Vue printing tool to print PCA documentation also trained Manufacturing personal to use Intranet Web sites to retrieve bill of materials, flow charts and procedures so binders could be eliminated
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MIPS Computer Systems, Inc 10/1988 – 10/1996
Milpitas, CA
(This Company No Longer Exists)
Document Control
Set up new document control area.
Coordinated/Tracking of ECO’s from start until release, included preparing manufacturing CAD drafting packages.
Coordinated new product documentation including, component specifications, assembly drawings and PNR’s for new and unreleased products.
Maintained ready-print files in multi-site locations.
Started print-request system using via-e-mail.
CYDROME 06/ XX/1986 – 12/ XX/1988
Milpitas, CA
(This Company No Longer Exists)
Document Control
Single person Document Office.
Maintained all documentation ECN’s and magnetic tape library.
Used custom Document Status System to enter and track production released parts and ECN’s.
Set up Tab-Compucolor equipment for storage of production released documentation and magnetic tape library.
Laserscope 03/ XX/1984 - 3/ XX/1986
3070 Orchard Drive, San Jose, CA 95134
Document Control Coordinator
Organized and maintained all documentation needed to support the New Product Introduction of medical laser systems and fiber optics following FDA requirements.
Assigned all part numbers using EEM standards.
Processed all ECO’s.
Held weekly Change Control Board Meetings for ECO status.
Distributed completed ECN packages, entered bills of material in Ask ManMan MRP System.
References, Professional and Personnel, Available Upon Request
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